Smart Outlet – Setup Failures

[mostlyfreeideas]

I bought a 4 pack of the Smart Outlets and struggled to complete the setup process for them. However, I finally managed to get through it for all of them and wanted to share my steps in the possible event it helps others.

MY STUFF

• iPhone 11 Pro Max on iOS 14.5
• Emporia App installed
• Unifi wireless network with a dedicated 2.4GHz-only WiFi network configured

STEPS FOR SETUP

1. Connect iPhone to the WiFi network.
2. Disable WiFi on the iPhone.
3. Plug Smart Outlet into the wall.
4. Open the Emporia app.
5. Open the menu and navigate to Manage Devices.
6. Add a Device and choose Smart Plug then Go directly to setup.
7. Enter your WiFi network name (SSID) and password.
8. On the next screen, choose HOTSPOT MODE at the top.
9. Hold down the power button until the blue light is blinking slowly (Hotspot Mode). Confirm with the checkbox and select Connect to your WiFi.
10. Click the Go to WiFi Settings.
11. Navigate in the iOS Settings to the Wi-Fi setting and choose the network that starts with EMPORIA_
12. Navigate back to the Emporia app and it should automatically proceed to the next step of “Configuring your Smart Plug”.

If this fails (I had to repeat it sometimes) then just start the process over. Eventually it worked and even somewhat consistently for the 3rd and 4th plugs I added.

[waterboyz]

I went through multiple problems trying to get my SmartPlugs to connect.  I kept getting stuck at that process of “Updating” and it would just hang.  After getting frustrated I just gave up on the last two.  The next day those two were connected and all four are fine.  I posted my experience here somewhere.

[Emporia Support]

Hey @mostlyfreeideas,

I’m glad it eventually worked out. We’ve recently discovered this issue occurs because of a timing difference between when a Smart Plug “thinks” its connected and when the cloud actually registers that connection. We’ve deployed a hotfix to help relieve this issue in the short term (for most occurrences of this problem) and are investigating a more long term fix.

The easiest solution for customers at the moment who are facing this problem is to give it a few minutes (1-5) for the timing issue to resolve and try to reconnect.

[Author]

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