Why is the autocomplete/password autofill disabled on the app?

Emporia Energy Community Support Center Emporia App Why is the autocomplete/password autofill disabled on the app?

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    • #8999 Report Abuse
      sebxx
      Member

      Hey Emporia team,

      I use password manager (it’s much safer than generating passwords manually),

      Why can’t we use it on your app/webapp?

      Thanks

    • #9000 Report Abuse
      yyzguy
      Member

      I don’t have an answer for you but can suggest a couple of workarounds.

      Some websites need to “see” actual keystrokes in at least one field, so after your password manager fills in the information, try going to your username and backspace one character and retype it.   That might be enough.   Sometimes you have to do the same for password which is a bit more difficult when you can’t see what’s hidden by the dots/asterisks.   In that case, append another character then delete it.    This process fixes most sites that don’t like password managers.  I have other tricks, but try that first…it’s about 90% effective

    • #9001 Report Abuse
      sebxx
      Member

      Obviously I had already found how to sign in, but why add so much friction?

    • #9002 Report Abuse
      yyzguy
      Member

      Well, I didn’t create the site, so I can’t answer that.   Many sites, including this one probably, use a package developed by someone else and whoever designed it either didn’t realize it was an issue or perhaps thought it was a security feature.   I’ve been using a password manager since around 2005 and some sites need special attention.   Site managers don’t always know how to fix it

      • This reply was modified 2 years ago by yyzguy. Reason: Added additional information
    • #9004 Report Abuse
      sebxx
      Member

      Sadly even the Android app has the same annoyance, I guess because it’s mostly a webapp in an app clothing.

    • #9005 Report Abuse
      yyzguy
      Member

      More likely it’s something called “responsive web design.”  A fancy name for sites that adjust to whatever the client is using.   I’m using Duck Duck Go browser on an iPad

    • #9007 Report Abuse
      sebxx
      Member

      It doesn’t look very responsive, more like a pure mobile web UI, even from a desktop the usability isn’t great. Having to hold-slide the graph view is not obvious. I’d expect to be able to click any bar from the chart to see the corresponding value.

      … but we’re sliding off-topic, the original one was to allow password-generating/saving/autocompleting.

      • This reply was modified 2 years ago by sebxx.
    • #9009 Report Abuse
      yyzguy
      Member

      Well, I’m an idiot…. I thought we were talking about this support site during this thread.   Everything I posted is probably wrong

      • This reply was modified 2 years ago by yyzguy.
    • #9011 Report Abuse
      sebxx
      Member

      To be clear, I was referring to both the Android app, and this site: https://web.emporiaenergy.com/

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