Balance logic wrong in new 2.5 app with smart plugs

Emporia Energy Community Support Center Emporia App Balance logic wrong in new 2.5 app with smart plugs

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    • #7443 Report Abuse
      matt
      Member

      It seems like a math/logic error was introduced in the new 2.5 app for the balance number. I have several smart plugs nested under monitored circuits. The power used by these is showing up in the balance now as if the power usage is not subtracted from the mains number. This was not happening before and has a perfect correlation to when these plugs use power so I am confident it’s not simply an unmonitored load.

      • This topic was modified 3 years, 6 months ago by matt. Reason: Formatting
    • #7457 Report Abuse
      Emporia Support
      Emporia Staff

      Hey @matt,

      Our team is aware of this issue and we’re working on a fix now. Don’t have a time line of when it might be available (as of right now), but we’re going to get this fixed soon.

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