Buying the Gen 3 product in the UK – how?

[MartinH]

Hi,

The Gen 3 product has finally shown up on Amazon UK but it’s at a fairly ridiculous price of £539 (not sure if this is a third party seller?) which is probably 2.5 times the expected price when compared to the Gen 2 product even allowing for import taxes/shipping. . I am very keen but buying at that level of markup is just wrong (unclear if it’s a 3rd party seller or not). I have reported this to Amazon and Emporia 3 times now and the latter advise they will look into this but I should buy it from the uk Amazon when corrected.

i have noticed US Amazon deliver it to the uk and even with taxes/import costs it’s a reasonable price (just over £200).

Before making a purchase direct from the US Amazon can I ask?

1 – is there any reason why I shouldn’t buy it direct from the US? I.e. is it a UK safe/suitable product?

2 – where do other uk buyers get the product from?

Just getting to the point where I need to push the button rather than wait any longer for the product to show up in UK Amazon at the correct price.

any help/guidance would be appreciated. Thanks.

 

[MartinH]

Bit disappointed that there were no answers but in the absence of info I just gambled and ordered it direct from the Emporia shop.

I ordered it on Tuesday and it arrived today (Friday) at my UK address. Pretty impressive.

The cost was as displayed on the site – for the product and shipping combined and hasn’t appeared to attract any further import charges/taxes which was a pleasant and unexpected surprise. Not sure if that is just dumb luck or because it squeezed under the min limit but gratefully received regardless.

Packing looks fine as the product box is very robust anyway. That was simply in a plastic bag for addressing as many things are these days.

 

So not opened the product box yet but everything regarding the buy and delivery went as well as  could be expected. There was a slight timing issue between what Emporia and UPS systems were indicating but the short delivery times show that was an admin/data sync time and everything was actually going smoothly. Looking forward to exploring the data as soon as I can get it installed 🙂

 

[Emporia Support]

Hello Martin, I’m sorry we didn’t get back to you on your first inquiry.   Did you happen to reach out to our support team directly?   Anyway, our price on Amazon is £ 199.00 Estimated VAT-exclusive.   We are working on getting them in stock as we only had a small number of units sent to start.   Not sure who the seller was, but that can be found on your Order details if you are interested.

Should you have further questions let us know.  You can use the live chat feature in the app or live chat at https://help.emporiaenergy.com/en/ for help.”

 

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