Can MAC Address be added to SmartOutet info (in addition to serial number)?

Emporia Energy Community Support Center Emporia App Can MAC Address be added to SmartOutet info (in addition to serial number)?

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    • #6471 Report Abuse
      vitoasaro
      Member

      I’m attempting to determine which SmartOutlet device is associating with which Wireless AP, but it’s difficult since there’s no MAC Address printed on the SmartOutlets, and the App doesn’t show MAC address info either.  Can you please include this on the information screen?  It would help with troubleshooting connectivity issues.

      Thanks.

    • #6618 Report Abuse
      stevenc88
      Member

      Yes! This would be a great addition.

    • #6919 Report Abuse
      jimmoon
      Member

      That would be helpful.  It would also be nice info for the Vue.

    • #6958 Report Abuse
      Emporia Support
      Emporia Staff

      Hello @vitoasaro you can find any Vue device MAC by following the below navigation to the serial number(s/n).   The last twelve characters of the S/N is the Emporia deivces MAC.

      From the Home page or Graphs Page:

      • Tap on ‘menu’ at the top left hand side of the app
      • Tap on ‘manage devices’
      • Under Device Management, tap on the Device you would like the MAC address to
      • Then under that device, tap the device info at the top.
      • Directly under the blue save button will be the device s/n.
      • The last 12 characters is devices MAC

      Serial Number and Device MAC

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