Try closing the app and going back into it. On my first setup I got stuck at the timezone selection because pressing the “Set Timezone” button didn’t do anything, so I thought I wasn’t able to finish setting it up. But after closing the app and reopening it I found everything was set up. Going into the Household Information everything just had a value of “not set” but I was still able to monitor my energy. I used the product for 3-4 days before I reset the Vue and was able to plug in my ZIP code, utility rate, timezone, etc on the second go-round. So you should be able to use the product/app without needing to supply a ZIP code.