Emporia no longer reporting after power blip

Emporia Energy Community Support Center Emporia App Emporia no longer reporting after power blip

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    • #8189 Report Abuse
      Doc88
      Member

      I had a minor power blip today that my UPS’s recorded (it was under 1s) and the vue v2 immediately stopped responding. Went and manually flipped the breakers for it, and proceeded to even reset the device and reconnect it to wifi twice now, and I’m unable to get any usage data

      Interestingly it reported it was able to connect to the cloud (This is my second vue, the first one clearly shows when its not connected) but it doesn’t show any of the circuits only the generic A/C, Furnace/ Oven, etc. There’s no usage reports on anything and all it does is prompt me to buy additional current sensors when I click on anything. I thought it might just take a few minutes but here we are a couple of hours later and there’s no usage data or readings.

    • #8190 Report Abuse
      Doc88
      Member

      Well disregard I guess, around 3:30AM with no changes on my side it decided to start reporting again. I’m not sure why there’s so many without reports but im happy to see it going at it.

    • #8194 Report Abuse
      djwakelee
      Member

      I had a similar problem where a power interruption (and restoral) resulted in no data updates (Vue2 seemingly offline).  I also have 2 Vue2’s, and only 1 was in this state – despite power cycling.  Turned out that the WiFi router needed to be rebooted.  There is some issues with NAT and port forwarding that the Vue2 seems to be unhappy about.  Perhaps this is worse for people with multiple Vue2’s.  So next time this happens – try powering down your all your Vue2’s, power down your WiFi router and re-power, then re-power the Vue2’s.

      • This reply was modified 4 months, 1 week ago by djwakelee.
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