EV Charger not showing on Phone App

Emporia Energy Community Support Center Report a Bug EV Charger not showing on Phone App

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    • #9045 Report Abuse
      Ampster
      Member

      I did a reset on my Phone to get the EV Charger to show up and run based on solar availability but the Charger does not show up on the Web app. It shows up fine on the Phone App.

    • #9046 Report Abuse
      Ampster
      Member

      I should add that the correct numbers show up for Net Usage, Solar Generation and Total Usage.

    • #9070 Report Abuse
      Ampster
      Member

      Additionally the EVSE (Emporia Charger shows up on the We version as disabled but enabled on my phone app. I can’t change it on the Web app. It still does not follow solar production. I just sett the charging current below what my solar produces.

    • #9071 Report Abuse
      Ampster
      Member

      I have a dialogue with a support person who is going to research why my EV Charger is not showing up on the Web version or on their database. Once we get that solved maybe we can figure out why the EV Charger is drawing more than my solar is producing. I have set it to use available solar.

       

    • #9074 Report Abuse
      Ampster
      Member

      With the help of the support person I resolved why my EV Charger was not showing up on the Web interface. It was my fault because I had used two different email accounts for logins. It it now resolved.

      The only thing remaining is why my solar output cannot control my EV Charger. I have a rate situation that I want to use the available solar in the morning and early afternoon to charge my EVs. I specifically purchased the EV Charger for that capability. I already have a Tesla Wall Connector and can manually adjust the charging rate on my phone if I wanted to monitor solar production every fifteen minutes.

    • #9075 Report Abuse
      Ampster
      Member

      I will start a new thread with the correct issue in the title.

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