Green LED goes out when I connect the expansion module

Emporia Energy Community Support Center Hardware and Installation Green LED goes out when I connect the expansion module

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    • #6298 Report Abuse
      feralbeagle
      Member

      The unit works fine with the two main CTs connected. When I connect the expansion cable to the expansion unit, the LED stops blinking and it stops working. When I remove it, it starts blinking again.

      What should I do?

    • #6301 Report Abuse
      toddbecker
      Member

      I just recently experienced this while installing my two new Vue units. I tried many different troubleshooting options including switching expansion modules and main units. Ultimately I contacted customer support and they have sent me a replacement unit. I found email to be the best way to contact customer support, good luck.

    • #6312 Report Abuse
      Marty @Emporia
      Emporia Staff

      @feralbeagle apologize for the delay in our response.   If you haven’t contacted us to get this resolved please do so.

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