I can read reply and can’t reply back even after login.

Emporia Energy Community Support Center Report a Bug I can read reply and can’t reply back even after login.

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    • #8254 Report Abuse
      YK
      Member

      The affected thread titled “In app merging of metered breakers”. After first login. I attempt to reply message addressed to me, I scroll down expecting to see an edit section ready to reply. I saw no edit window, instead the section requesting – I must login to reply messages. I comply with a second login. When done it brings me to front page instead of put me where I was. I had to roam down to where I was. Once I got back, there were no edit section again only the same page asking for login. So I comply with a login the third time. Front page show up again, roam back to message page only to see same page asking for login again. I have gone through the above e cycle multiple times with no luck. Can anyone offer any directions or help?

      I ran further test, randomly roam to other topic and read messages. Then scroll down to bottom and I saw edit window. I keep trying few other topics and there were edit window with all I visited. Except this title “In app merging of metered breakers”

    • #8732 Report Abuse
      yyzguy
      Member

      I had this exact same problem one one device but not another.   Clearing cookies for the emporiaenergy.com domain on the device that had problems fixed it for me.   The method varies by browser.   I do NOT recommend clearing all browser cookies (which seems to be a commonly suggested solution for web browser issues).   Clear them only for the domain that’s giving you problems.   Another option is to use a different browser or use “incognito” or “private” mode, which effectively doesn’t store cookies.   That’s a good test to see if cookies are the problem

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