Power outage and now new behavior..

[partcrash]

I have had my Vue 2 for close to an year now. Very useful and I have spent countless hours using it to optimize my power consumption – the tool in priceless. During the year I have lost power a few times and every time either the Vue has recovered on its own or it I had to reset the WiFi settings through the app. No problem there.

However, I lost power yesterday and I have tried to reconnect the Vue 2, but no success. I can go through the Wifi reset menu in the app and it would complete successfully. However, the monitor stays connected for roughly 20 seconds then disconnects. After 10-15 seconds reconnects and the disconnects again after 20 seconds. Rinse and repeat. Every time it disconnects it also beeps. Nothing has changed in my Wifi environment. I have restarted my router, I have connected the monitor to my phone hotspot- same behavior. Wifi signal is strong. It seems that the behavior is unaffected by which wifi network it connects to.

 

Pinging it constantly results in this:

 

Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.1.139: bytes=32 time=24ms TTL=255
Reply from 192.168.1.139: bytes=32 time=15ms TTL=255
Reply from 192.168.1.139: bytes=32 time=21ms TTL=255
Reply from 192.168.1.139: bytes=32 time=165ms TTL=255
Reply from 192.168.1.139: bytes=32 time=55ms TTL=255
Reply from 192.168.1.139: bytes=32 time=67ms TTL=255
Reply from 192.168.1.139: bytes=32 time=86ms TTL=255
Reply from 192.168.1.139: bytes=32 time=16ms TTL=255
Reply from 192.168.1.139: bytes=32 time=5ms TTL=255
Reply from 192.168.1.139: bytes=32 time=110ms TTL=255
Reply from 192.168.1.139: bytes=32 time=56ms TTL=255
Reply from 192.168.1.139: bytes=32 time=65ms TTL=255
Reply from 192.168.1.139: bytes=32 time=81ms TTL=255
Reply from 192.168.1.139: bytes=32 time=8ms TTL=255
Reply from 192.168.1.139: bytes=32 time=17ms TTL=255
Reply from 192.168.1.139: bytes=32 time=24ms TTL=255
Reply from 192.168.1.139: bytes=32 time=202ms TTL=255
Reply from 192.168.1.139: bytes=32 time=12ms TTL=255
Reply from 192.168.1.139: bytes=32 time=59ms TTL=255
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.1.139: bytes=32 time=15ms TTL=255
Reply from 192.168.1.139: bytes=32 time=100ms TTL=255
Reply from 192.168.1.139: bytes=32 time=124ms TTL=255
Reply from 192.168.1.139: bytes=32 time=36ms TTL=255
Reply from 192.168.1.139: bytes=32 time=252ms TTL=255
Reply from 192.168.1.139: bytes=32 time=90ms TTL=255
Reply from 192.168.1.139: bytes=32 time=3ms TTL=255
Reply from 192.168.1.139: bytes=32 time=15ms TTL=255
Reply from 192.168.1.139: bytes=32 time=98ms TTL=255
Reply from 192.168.1.139: bytes=32 time=126ms TTL=255
Reply from 192.168.1.139: bytes=32 time=114ms TTL=255
Reply from 192.168.1.139: bytes=32 time=31ms TTL=255
Reply from 192.168.1.139: bytes=32 time=40ms TTL=255
Reply from 192.168.1.139: bytes=32 time=61ms TTL=255
Reply from 192.168.1.139: bytes=32 time=68ms TTL=255
Reply from 192.168.1.139: bytes=32 time=87ms TTL=255
Reply from 192.168.1.139: bytes=32 time=131ms TTL=255
Reply from 192.168.1.139: bytes=32 time=120ms TTL=255
Reply from 192.168.1.139: bytes=32 time=26ms TTL=255
Reply from 192.168.1.139: bytes=32 time=48ms TTL=255

and so on…

 

Can I get some help please? I love the thing especially when it works 🙂

 

I did not see a hardware factory reset… I also tried deleting it from the app and adding it again- same behavior.

 

Thank you

 

 

• This topic was modified 10 months, 2 weeks ago by partcrash.

[partcrash]

I just realized that after the drop of connection and the beep the time to reconnect to the wifi is exactly the same as when simply powering the device on… therefore I am thinking it is just stuck in a 30 sec or so reboot loop…

I am running firmware Vue2-434 and my Serial ends in 75D0

 

Thank you

 

• This reply was modified 10 months, 2 weeks ago by partcrash.

[partcrash]

After short chat with support it appears the device got damaged during the power outage and needs replacement.

Thank you for timely response and resolution.

 

[emporiacs]

Glad to hear we were able to help you get this sorted out! We’re always happy to help!

• This reply was modified 10 months, 2 weeks ago by emporiacs.

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