Repeated failure to setup at install of Vue Gen 2.

Emporia Energy Community Support Center Hardware and Installation Repeated failure to setup at install of Vue Gen 2.

Viewing 1 reply thread
  • Author
    Posts
    • #11155 Report Abuse

      Hello all,

      I’ve been trying to install two different Vue Gen 2’s and I’m coming up with similar issues.

      I have installed around 8+ of these in the past year so I am relatively familiar with the setup process.

      In both cases the wifi connection stage is very slow and takes repeated attempts before it connects and finally gets on Emporia Cloud stage.

      At this point I have repeatedly gotten the following message, for both Vue Gen 2’s (I have tried this in two different buildings with the same problem)

      In both cases, the wifi networks were relatively strong and could be accessed by other devices.

      Any ideas ??
      An aside , perhaps, but one thing I hadn’t noticed previously is that when the Vue Gen 2 is turned on the very first time it beeps for 3+ seconds At every power cycle after that it beeps for ~1 second, any idea what this signifies ?

       

      Thanks  /Colm

      First thignt o

    • #11156 Report Abuse

      After multiple failures, power cycling etc. it finally worked after I chose the option to pretend I was only resetting the wifi.

      It’s as though, after an initial fail to setup wifi perhaps, it got locked into a doom loop and only got out of that after I pretended that everything had been OK at some point and I was just resetting wifi.

       

Viewing 1 reply thread
  • You must be logged in to reply to this topic.