Smart plug usage not deducted from nested circuit

Emporia Energy Community Support Center Report a Bug Smart plug usage not deducted from nested circuit

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    • #10534 Report Abuse
      snapshot
      Member

      The current used by the smart plug is working correctly from the home screen but the smart plug current usage is not deducted from the nested circuit in the graph screen. It is happening on all of my smart plugs.  Please help

    • #10543 Report Abuse
      emporiacs
      Emporia Staff

      Hi,

      A few insights/questions for you to consider that may help:

      If it is nested correctly in the App, it should be discounted.

      Is it nested right the right circuit? Or under the mains? Check that!

      Are the circuits named correctly? We have numbers in the back of the Gen 2 Vue Energy Monitor that can help as a reference point.

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