Some circuits missing in app after installing smart plugs

Emporia Energy Community Support Center Vue Hardware and Installation Some circuits missing in app after installing smart plugs

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    • #7546 Report Abuse
      jwc
      Member

      I have a gen 2 that I recently installed with all 16 sensors in place. This went in flawlessly & I was so impressed I got a 4 pack of smart outlets to complete the system. I installed 2 smart plugs and after testing them I noticed that my A/C was on and was not the #1 thing in the monitor. Looking at the list of circuits in the monitor the A/C (and one other) circuit were no longer appearing in the list. They are both still in the “device management” list. I moved the two new plugs out of “main” and into “stand alone” and main now only has 14 circuits… What is going on here?

      Any help appreciated!

    • #7593 Report Abuse
      rpertusio
      Member

      Is it showing as “Other”?

      Maybe the CT connection came loose?

       

       

    • #7594 Report Abuse
      jwc
      Member

      Turns out two of the 2.5 mm plugs would disconnect when closing the panel and pushing the wiring in. Support’s suggestion was to use electrical tape to wrap the plugs and keep them seated. Not an ideal solution, but it worked. I suggested they consider updating the plugs to a style that lock into place.

    • #7595 Report Abuse
      rpertusio
      Member

      Makes sense! Thanks for the update

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