Something wrong with api.emporiaenergy.com?

Emporia Energy Community Support Center Report a Bug Something wrong with api.emporiaenergy.com?

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    • #10017 Report Abuse
      chiem
      Member

      All 3 lights on my Vue: Utility Connect are green, but the app is showing 0, and the Home Assistant integration says the api url is returning 500: Internal Server Error.

    • #10018 Report Abuse
      lasersbee
      Member

      Yeah… Got the same Zero Data this morning as well…

      seems like the Cloud Info Support is Down.

      Not a good sign IMO

       

      Jerry

    • #10019 Report Abuse
      theta
      Member

      Hi.

      I have a same issue.

      Probably there is a problem in the server.

    • #10020 Report Abuse
      clarksn
      Member

      I just came here to check it wasn’t me – I’m guessing their backend is down as I’ve had no data since 06:34 UTC

    • #10021 Report Abuse

      Same here. It’s a shame emporia has to rely on the cloud to function. My Solar Assistant sends directly to Homeassistant via mqtt. It would be brilliant if emporia could do the same. I really need to look for an alternative.

    • #10022 Report Abuse
      cedric
      Member

      Hello same here  (France for me)

      An another reason to work in local instead of cloud….

      I’m not able to compare my solar production vs my needs, i’m blind now.

    • #10023 Report Abuse
      lasersbee
      Member

      Completely agree…There should be an Emporia Software solution for local in Home/Shop

      monitoring without the need for the ‘CLOUD’

    • #10025 Report Abuse
      davidchristy
      Member

      Same here (Portugal).

      I am seriously considering replacing the firmware with esphome

      https://github.com/emporia-vue-local/esphome

      My dashboard has changed to default sensors for sec,min and hour.

      D

    • #10026 Report Abuse
      mooch91
      Member

      Yes – me too – eastern US.

      Good news is it’s the first time I can recall a cloud problem in the year I’ve had it.

      Hopefully it’s just an outage and not a sign that the service is folding.

    • #10029 Report Abuse
      rmanzione
      Member

      I installed a second Vue 2 last night in a subpanel and as soon as I connected it to the web, both the new Vue 2 and the main one in my main panel started showing zero data on seconds and minutes, and not showing the sensors. Hoping this is just a cloud problem that some people are seeing now. There should be no other reason for my first Vue 2 in the main panel to stop working due to the subpanel one.

    • #10031 Report Abuse
      Mike_H
      Member

      The app has been down for 10-12 hours. Come on Emporia IT folks! At least acknowledge there’s a problem and tell the community you’re working on it.

    • #10033 Report Abuse
      shawkinaw
      Member

      Same with me: don’t see any data in the app, and only a couple of my circuits are displayed. Also Eastern US.

    • #10036 Report Abuse
      rosshenning
      Member

      I’ve noticed that the firmware replacement on Github is now for the Gen 2 units.  I have 3 Gen 1 units (lots of circuits).  Does anyone know if the replacement firmware is the same for both and the Github just lists the Gen 2 because it’s the current version?  I used to think very highly of these Emporia units, but the refusal by the company to allow for a local API is ridiculous.  It’s also ridiculous that they came out with a gen 2 version of the units, still using the little “headphone” type plugs for the sensors.  I had been told by their support people that Gen 2 was going to use BNC connectors…they lied.  I’m now very interested in flashing my units with the ESPhome firmware as this outage is BS.  I can also so without hesitation that I would now NEVER recommend this company’s products to my friends.

    • #10045 Report Abuse
      Energy101
      Member

      Same issue in Canada. I also have their EV charger. Thankfully I can still control it. The app does not show the energy usage but the car does show it’s charging. Hopefully this outage is fixed soon.

    • #10055 Report Abuse
      mrbrody
      Member

      Following. Same issue. Glad it’s the first time I experienced this after many years, hopefully isolated incident.

    • #10060 Report Abuse
      pavan
      Member

      Back to normal for me. Could you guys check?

    • #10061 Report Abuse
      cedric
      Member

      Back to normal too, but my HA integration are broken

    • #10065 Report Abuse
      emporiacs
      Emporia Staff

      We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

    • #10067 Report Abuse
      emporiacs
      Emporia Staff

      We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

      • This reply was modified 11 months, 3 weeks ago by emporiacs.
    • #10072 Report Abuse
      mrbrody
      Member

      working for me. Thanks for the quick restoration.

    • #10076 Report Abuse
      lasersbee
      Member

      Back to normal here (Canada) as well.Thanks for the Fix. Would like to

      Know what caused the App to go down.

    • #10079 Report Abuse
      striker
      Member

      Just so they see this, I couldn’t access my EV charger during the outage. Luckily I didn’t need to charge. Emporia, maybe make it an option for the charger to default to on when the internet or cloud connection is missing.

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