Something wrong with api.emporiaenergy.com?

[chiem]

All 3 lights on my Vue: Utility Connect are green, but the app is showing 0, and the Home Assistant integration says the api url is returning 500: Internal Server Error.

[lasersbee]

Yeah… Got the same Zero Data this morning as well…

seems like the Cloud Info Support is Down.

Not a good sign IMO

 

Jerry

[theta]

Hi.

I have a same issue.

Probably there is a problem in the server.

[clarksn]

I just came here to check it wasn’t me – I’m guessing their backend is down as I’ve had no data since 06:34 UTC

[matban@gmail.com]

Same here. It’s a shame emporia has to rely on the cloud to function. My Solar Assistant sends directly to Homeassistant via mqtt. It would be brilliant if emporia could do the same. I really need to look for an alternative.

[cedric]

Hello same here  (France for me)

An another reason to work in local instead of cloud….

I’m not able to compare my solar production vs my needs, i’m blind now.

[lasersbee]

Completely agree…There should be an Emporia Software solution for local in Home/Shop

monitoring without the need for the ‘CLOUD’

[davidchristy]

Same here (Portugal).

I am seriously considering replacing the firmware with esphome

https://github.com/emporia-vue-local/esphome

My dashboard has changed to default sensors for sec,min and hour.

D

[mooch91]

Yes – me too – eastern US.

Good news is it’s the first time I can recall a cloud problem in the year I’ve had it.

Hopefully it’s just an outage and not a sign that the service is folding.

[rmanzione]

I installed a second Vue 2 last night in a subpanel and as soon as I connected it to the web, both the new Vue 2 and the main one in my main panel started showing zero data on seconds and minutes, and not showing the sensors. Hoping this is just a cloud problem that some people are seeing now. There should be no other reason for my first Vue 2 in the main panel to stop working due to the subpanel one.

[Mike_H]

The app has been down for 10-12 hours. Come on Emporia IT folks! At least acknowledge there’s a problem and tell the community you’re working on it.

[shawkinaw]

Same with me: don’t see any data in the app, and only a couple of my circuits are displayed. Also Eastern US.

[rosshenning]

I’ve noticed that the firmware replacement on Github is now for the Gen 2 units.  I have 3 Gen 1 units (lots of circuits).  Does anyone know if the replacement firmware is the same for both and the Github just lists the Gen 2 because it’s the current version?  I used to think very highly of these Emporia units, but the refusal by the company to allow for a local API is ridiculous.  It’s also ridiculous that they came out with a gen 2 version of the units, still using the little “headphone” type plugs for the sensors.  I had been told by their support people that Gen 2 was going to use BNC connectors…they lied.  I’m now very interested in flashing my units with the ESPhome firmware as this outage is BS.  I can also so without hesitation that I would now NEVER recommend this company’s products to my friends.

[Energy101]

Same issue in Canada. I also have their EV charger. Thankfully I can still control it. The app does not show the energy usage but the car does show it’s charging. Hopefully this outage is fixed soon.

[mrbrody]

Following. Same issue. Glad it’s the first time I experienced this after many years, hopefully isolated incident.

[pavan]

Back to normal for me. Could you guys check?

[cedric]

Back to normal too, but my HA integration are broken

[emporiacs]

We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

[emporiacs]

We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

• This reply was modified 11 months, 3 weeks ago by emporiacs.

[mrbrody]

working for me. Thanks for the quick restoration.

[lasersbee]

Back to normal here (Canada) as well.Thanks for the Fix. Would like to

Know what caused the App to go down.

[striker]

Just so they see this, I couldn’t access my EV charger during the outage. Luckily I didn’t need to charge. Emporia, maybe make it an option for the charger to default to on when the internet or cloud connection is missing.

[Author]

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