Using Emporia Vue Gen2 With Starlink (UK)

[martinwinlow]

Hi,

Has anyone got Emporia Vue Gen2 to work with a Starlink router?  I get no list of Vue serial numbers.  Tried online chat but got no-where.

Beginning to think my Vue is defective…

[yyzguy]

It’s super unlikely that Starlink is the problem.     Internet links don’t look at the contents of a data packets and can’t  assuming the data is encrypted.

• This reply was modified 2 years ago by yyzguy.

[djwakelee]

Not sure how you are setup, but the Vue 2 is only 2.4GHz 802.11 Wifi.  For example, if you have the Starlink Wifi set for 5GHz only, the Vue 2 WiFi would not be able to connect.  Don’t know anything about Starlink though – if there might be other settings to check.

[martinwinlow]

Hi,  Thanks for your responses.  I do have Starlink ‘split’ ie 5 & 2.4GHz.

It is during the Setup process where I gather the Vue initially uses a bluetooth connection with my iPhone as a precursor to the Vue establishing a direct wifi link with my Starlink access point/router/modem.  Part of the Vue’s serial number is supposed to appear and it does not.

I can’t see any mention of the Vue in my list of BT devices… Should it be there?

• This reply was modified 2 years ago by martinwinlow.

[djwakelee]

It sounds like you have a Bluetooth issue and not a Starlink WiFi issue (so far).  You shouldn’t have to do anything with Bluetooth on your phone.  May want to reboot or turn off and on Bluetooth on the phone.  Sometimes that basic step solves a lot of problems.

Also, understand the RF signal is not very strong.  If you already have your Vue 2 sealed up in your metal electrical panel (and don’t have the antenna on the outside), you could have some signal issues.  I’m guessing that isn’t your problem, but just worth mentioning.

And finally, a dumb question.  You are sure the Vue 2 has power and is running?

[yyzguy]

Sounds more like a Bluetooth problem rather than internet problem.   For Bluetooth it’s important to be reasonably near the Vue.   Bluetooth is a direct connection between two devices.   I’d suggest getting as close as possible to the vue.

Also, verify the vue has power and the phone has Bluetooth enabled.  Cycle the power on vue if necessary

[martinwinlow]

Hi,  Thanks for your responses.  I do have Starlink ‘split’ ie 5 & 2.4GHz.

It is during the Setup process where I gather the Vue initially uses a bluetooth connection with my iPhone as a precursor to the Vue establishing a direct wifi link with my Starlink access point/router/modem.  Part of the Vue’s serial number is supposed to appear and it does not.

I can’t see any mention of the Vue in my list of BT devices… Should it bevthere?

[martinwinlow]

This is what the Vue looks like powered up…  Does this look as it should?

[Ampster]

It took me a while to get the internet connection when I was doing a WIFI reset to get my Emporia EV Charging station set up. I reset my cable modem and my Google WIFI. Don’t know exactly what did it. I should also mention that I stayed near the Vue and the Charging station while waiting for the WIFI connection in order to keep the Bluetooth connection strong.

[ZaBl3]

Hey boss,

Where you ever able to get it fixed?  For me, I see the S# and when I click on it. I get to the screen “getting wifi network information” then fails and says “unable to connect to yoru device”  (REALLY? YOU WERE JUST SCANNING)

WEIRD!

• This reply was modified 2 years ago by ZaBl3.

[martinwinlow]

I haven’t had the time to try again, yet.  I’ll have to wait until tomorrow I expect as I don’t suppose the helpdesk works on a Sunday.

If you could have a look at my picture and see if it looks the same as yours, I would be grateful.  It was taken in quite low light and my interest is what your ‘power’ and ‘wifi’ status lights look like compared to mine.

[yyzguy]

When I was installing mine, they actually did answer on a weekend.   It was a simple question and the person might have been working from home.    As far as your question, mine is mounted in a difficult to reach location so, I’m not able to compare, sorry

[ZaBl3]

Martin,

My device shows the exact same.

Just got off the phone with tech support and they told me that they are having major issues with Android phones and the setup.  If you are using ANDROID, find someone with an IPHONE or tablet and try the setup again.

If you are using an Andoid, I had to allow bluetooth to connect  before I could even see the SER #.   I was able to see the item when I scanned bluetooth devices and I went into the settings to allow.

Hope this helps some.

[martinwinlow]

Hi All,

 

I have discovered there is an issue with the iPhone app that means if you tap what appears to be the correct model of device (‘Emporia Vue Gen 2’ ) in the first setup screen in the app, it takes you to the wrong device and hence it won’t talk to the Vue.  What complicates things further is that the correct image appears in the setup for the wrong device and, frankly, it’s a complete bloody mess!

When I tapped on the ‘Emporia Vue Utility Connect’ image (looks like a USB-type device) immediately below the ‘Emporia Vue Gen 2’ (see pic), the setup app took only a few seconds to show my Vue’s serial number and on tapping on that (after an automatic 2 minute firmware upload) all was finished and working.

A bit disappointing that it took so long to sort out but relieved it now is.

[yyzguy]

I have iPhone and didn’t have this issue

[martinwinlow]

My iPhone is a 2022 SE and I suspect the way the smaller screen may be messing with the apps rendering…

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