Vue Utility Connect – defective units?

[emporia-zero]

I recently purchased and configured a Vue Utility Connect. My electricity provider is PPL of Pennsylvania. I registered the device on PPLs website. For two days or so, I received no data. This morning I started receiving data that is static and incorrect (always reporting 2.7280 kWatts).

I unplugged and replugged it in. It is located approx 4 feet from my utility meter (just on the other side of the wall). All the lights are solid green.

I called and emailed support, but so far no response.

It seems I’m not the only one having this exact issue:

Vue Utility Connect Reporting Same kWh Every Hour

And a reviewer on Amazon.com said: “The first unit I order unfortunately was defective and was only displaying one consistent usage. I contacted the company and without hesitation, they had an replacement shipped the next day.”

 

 

 

[emporia-zero]

It works now. I did a hard reset of the device and re-registering the device with PPL.

While I used the online registration, it does not appear to be automated. Once I contacted my electricity provider via email (when I called they had no clue what I was talking about) and I got a response pretty quickly and the data started flowing shortly after the email exchange.

 

• This reply was modified 1 year, 9 months ago by emporia-zero.

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