VUE Utility Connect will only connect to WiFi that is Open!!!

[roadglide03]

I have a new Vue Utility Connect and installed this weekend.  No matter what I did with password length or characters it would not connect.  I have 30+ devices connecting to the WiFi with no issues.  My APs are setup as WPA2 and the password is not longer than 12 characters.  It would only connect it I left it open (no password).  I have it restricted with a guest policy and only that mac is allowed but this is not a solution for me.  I would like to get the more extended version (VUE Gen 2) for the panel but not if it wont connect with a Wifi with a password.

[Emporia Support]

Hello @roadglide03 I’m sorry you are having issues with your Vue utility connect not working on a WPA2 network security protocol.   There is no restrictions in our firmware that would prevent this, in fact we have several connected to our WPA2 network here in our office.

If you are able, please reach out to our support team during our support hours and we can troubleshoot why your Utility connect will not connect to your WPA2 security protocol.

Thanks!

Jim

 

• This reply was modified 3 years, 10 months ago by Emporia Support.

[Euroboy]

@goadglide03 – did you get this resolved? I am having exactly the same issues… My Vue Gen 2 works fine on my WPA2 network, but my Utility Connect refuses to connect… 🙁

[Euroboy]

Let me answer my own question: WPA2 works fine, but if you have a bitrate control  for 2.4Ghz networks (like Unifi does per default) then you need to set it to off. Somehow the Vue Utility does not like to connect to WPA2 networks that requires a bitrate >6Mbits….

[roadglide03]

I don’t use bit control.  I created a separate network and it connected fine,  the weird thing is is the setting aside from the name are identical and plenty of ips left.  I do t have issues with the utility that connects fine.  I know PPL said it can take a couple days to connect but it worked same day.

[Emporia Support]

Hello @Euroboy this is really interesting and I have forwarded this to our firmware team for investigation.   I’m not aware of this restriction but we certainly will look into this and let you know what we find out.

Marty

 

[ChasNH]

General comment: Some wireless devices do not connect if there are spaces or special characters (other than hyphen) in the SID. Best practice is not to use special characters.

[roadglide03]

Thought I closed this?  It’s working took a few resets before it would connect.

[timsuh]

Just went through a similar issue with a Vue Utility Connect today. Delivered from Amazon Tuesday May 11, 2021. Called PG&E (California participating utility) the same afternoon. They were able to register the device and see it connected to the meter (the top link led light also lit up), but the device wouldn’t connect to my 2.4ghz network (made sure the pw was correct by connecting my phone, etc). Contacted support and they mentioned the 12 character password limit. So I created a separate wifi ssid with short pw, but that didn’t work either. Stumbled on this post and opened up the ssid with no password and the device connected.

It started on firmware version 1577826911 and was told by support that the device should pick up new firmware and reboot tonight. Expected firmware version is 1607109410 which should fix the wifi issue (and hopefully another issue where it’s just showing 0.000 watts).

For now I left the network open and added a MAC address filter for just that one device so random people don’t start to connect. Will update this tomorrow after the device (hopefully) picks up new firmware and I’m able to connect back to my regular 2.4ghz network (and actually showing data).

 

[Mukwonago]

I ran into this today, and this thread helped me out.  Bought 2 VUE Gen 2’s (have 2 already existing) and they would not connect to the WiFi network until I set them to go for the ‘OPEN’ public guest network.  Once that was done, it connected, upgraded the firmware and after that I was able to change to a secured WiFi network.  All is well after following the above ‘process.’

[obktj0lw@duck.com]

I had the same issue and I think the problem was my main wifi name has a space in it. Does Emporia have plans to allow for special characters (or at least spaces) in wifi network names? I really don’t want to change my wifi network name and reconnect all my other 20+ devices just because Emporia doesn’t support my current configuration.

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