[ArubaUser]

Still no update on this? It’s so annoying, this is a wonderful device, we’d love to start selling it in our country but as long as it doesn’t work correctly we just can’t sell this  …

• This reply was modified 2 years ago by ArubaUser.

[ArubaUser]

I was wondering what 3 phase power you exactly have? Are there 3 phase users who do not have this problem? So to describe the problem again, on (some?) 3 phase installations the emporia seems to measure the apparent power. This makes a difference on devices that have huge reactive power flows, like airconditioners, tumble dryers, in general devices with a motor. For example my water heater (for tea) consumers about 1600 watt, my killowatt meter shows VA=Watt and indeed, the emporia shows the same. But for devices where my killawatt shows a substantial difference between VA and Watt, the Emporia correlates wih the VA, not with the Watts…

As this is a problem on all locations that we’ve tested in my country (Aruba) I’m pretty sure this must be a bigger problem. For example big parts of Mexico and Brazil use the exact same 127/220 3 phase so I’m expecting people in these countries to have the same problems. But I was wondering if it happens on other 3 phase configurations  too?

[ArubaUser]

I was wondering what 3 phase power you exactly have? Are there 3 phase users who do not have this problem? So to describe the problem again, on (some?) 3 phase installations the emporia seems to measure the apparent power. This makes a difference on devices that have huge reactive power flows, like airconditioners, tumble dryers, in general devices with a motor. For example my water heater (for tea) only has a heating element, no motor. It shows about 1600 watt, my killowatt meter shows VA=Watt and indeed, the emporia shows the same. But for devices where my killawatt shows a substantial difference between VA and Watt (mostly devices with a motor), the Emporia correlates wih the VA, not with the Watts…

As this is a problem on all locations that we’ve tested in my country (Aruba) I’m pretty sure this must be a bigger problem. For example big parts of Mexico and Brazil use the exact same 127/220 3 phase so I’m expecting people in these countries to have the same problems. But I was wondering if it happens on other 3 phase configurations  too?

• This reply was modified 2 years, 2 months ago by ArubaUser.

[ArubaUser]

Yes this works on the android app, I have this myself

[ArubaUser]

I experience the exact same thing as topic owner! I live on Aruba, we have 127/220V 3 phase here. All my AC’s show huge consumption in the app when in standby: I have several split units, varying from 80 to 300 watt according to the app, in standby. When I add up the shown usage of all my AC’s the total is much higher than what the main is showing (which indeed DOES seem to show real power). So that’s the first indication that topic starter is right.

Then I ran a test, I have a simple ‘killawatt’ wattmeter, which has a Watt/VA switch (real vs apparent). So I connected my dryer, it showed 600 in the app but 400 watt in my killawatt meter in ‘watt’ mode. Then I switched the meter to “VA mode” (= apparent power) and it showed 600!

So in conclusion, yes, topic starter seems right. The app (at least in my country) seems to measure apparent power on the 16 sensors and real power on the mains.

Hopefully somebody from Emporia can jump in and explain this

• This reply was modified 2 years, 4 months ago by ArubaUser.
• This reply was modified 2 years, 4 months ago by ArubaUser.
• This reply was modified 2 years, 4 months ago by ArubaUser.
• This reply was modified 2 years, 4 months ago by ArubaUser.

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