Better UK Support

[mooky]

• Generally, all home supplies are single-phase 240 – so could supply 1x 200A input sensor & simplified power wiring by default.
• UK distribution panels are small/cramped – Vue is definitely not fitting inside.
  • Provide keyholes in enclosure to facilitate wall mounting
  • Wifi Antenna needs to mount direct onto Vue device (cable & knock-out seal are redundant & makes antenna a nuisance to mount)

These are the quick & easy things to fix.

 

[Emporia Support]

Hi @mooky thanks for the feedback!

These changes are definitely reasonable requests and we certainly understand the challenges that our UK customers face when installing our Gen 2 Vue in a Consumer Unit.

Any changes we make to our product would require us to resubmit to UL for certification, retooling of our molds, and dilute our purchasing power due to additional product variants.   All of these factors will increase our costs.

I will pass this feedback onto our head of product development and see what changes if any we can make with our Gen 2 Vue for the UK market place.

Again, thanks for this feedback!

Marty

 

[Ninja7293]

I’m in the UK aswell,

I mounted the Controller out side the distribution panel with the antenna and wired the that into a PLUG at the moment, will move to FB at weekend,

To wall mount I used some sticky pad tape on the rear.  and for antenna, I removed the heat shrink on the Short extension and fitted the antenna directly to the controller.

[DPercival]

Also in the UK. For mounting the controller I used velcro. This allows easy removal of the controller if required. The velcro from Screwfix is excellent for doing this (https://www.screwfix.com/p/velcro-brand-black-heavy-duty-stick-on-tape-1m-x-50mm/21670).

For mounting the aerial I fixed the aerial cable to the wall to keep it stable. A couple of round cable clips work well. The aerial cable diameter is 5mm so these will do https://www.screwfix.com/p/tower-white-cable-clips-4-5mm-100-pack/14861.

 

[Pete6]

Due to UK ring mains wiring, most UK fuse boxes (Load Center in US) have very few fuses.  I was born in the UK and now live in the US.  It may be more useful in the UK to use fewer CT sensors and more Smart Plugs as well as having a CT on the Main.

You are right UK fuse boxes are very cramped and quite a few still use real fuses, not breakers.  There is no reason why such installs should not be a success albeit with slightly less granularity than US multi breaker systems.

[AdrianTilley]

Hi Pete6

Which smart plugs are you referring to that will work with the Emporia system in the UK

regards
Adrian

[Author]

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