Emporia Smart Plugs Turning on and off by itself

Emporia Energy Community Support Center Report a Bug Emporia Smart Plugs Turning on and off by itself

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    • #9956 Report Abuse

      I have two plugs that have started turning themselves off and on. One turns itself on and it stays on. The other one turns itself off and stays off.
      Tried resetting wifi by pushing side button for 12 seconds but no change. Both plugs had been working fine. It does not matter if you use the phone app or the webapp. It does not matter if you manually push the button.

    • #9958 Report Abuse
      emporiacs
      Emporia Staff

      Please contact the Customer Support team for troubleshooting.

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