How to reboot, the app won’t connect after router reboot

Emporia Energy Community Support Center Emporia App How to reboot, the app won’t connect after router reboot

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    • #6034 Report Abuse
      stl1
      Member

      Hi,

      I just installed the unit 5 hours ago. I rebooted my router and now can’t connect to the Vue. The app is basically paused. I opened the panel and both lights are flashing green.

      Are there any tips on how to get the app to connect again?

       

    • #6035 Report Abuse
      Chuck
      Member

      You need to power cycle the Vue.  I previously posted this apparent bug a few days ago, have not received a reply from Emporia yet.

      Essentially if your Wifi goes down, the Vue will not automatically re-connect.  The only way I have found to do it is to power cycle the Vue.  If you have it connected to a breaker (which you should) all you have to do is shut the breaker off for a few seconds and when the Vue powers up again it will connect to your Wifi.

      Chuck

       

    • #6036 Report Abuse
      stl1
      Member

      Thank you, that’s what i did. the only problem is I wired it to the same breaker the modem/router is on.

    • #6037 Report Abuse
      Chuck
      Member

      Since you have them on the same breaker then what you need to do is go through the setup again.  If you go into settings, then manage devices, then pick your device, the next screen has a “reset Vue” at the bottom.  This will take you through the setup again, where you can connect to your network and select your time zone.  No historical data is lost (other than the data that was lost while the device was offline).

      Until Emporia comes up with a fix for this, I would suggest wiring your Vue to a different breaker, something you can shut off that won’t shut off your Wifi router and causes minimal disruption in the rest of the house.

      Chuck

    • #6046 Report Abuse
      Marty @Emporia
      Emporia Staff

      Hello @stl1  We are aware of this issue and are looking into why the Vue will not reconnect with your router if your router is rebooted.   Thanks @chuck for jumping in to offer your experience.

       

    • #6802 Report Abuse
      george98034
      Member

      This is really bad because one of the selling points for this is for landlords who want to monitor power.  But if a simple router reboot / power loss kills it and you have to physically go to the location that’s a deal killer.

    • #6804 Report Abuse
      Chuck
      Member

      Hello @george98034,

      I have since moved on to a Vue Gen2, and it does not appear to have the same Wifi issue the Gen1 had.  In fact, the Vue Gen2 is vastly superior to the Vue Gen1 device.  I have had no issues with it since installing it over 4 months ago.  I highly recommend it.

      That being said, if you loose INTERNET (not Wifi) you will loose data during that time.  There is little on-board memory on the Gen2 product so if the internet goes down for longer than a few minutes you will loose the data collected during that time.  This is also true if the Emporia servers are down.  About 2 weeks ago we had some storms go through here and my internet started dropping out because of a Comcast problem down the road from me.  During the time I had no internet the Vue was monitoring the power, but it had no place to send it so that data was lost.  However, nothing is perfect.  Even my PGE meter will sometimes fail to report in and when I look on my PGE online account it will report “Estimated” usage, because they have no real data during that time.

    • #6810 Report Abuse
      scrambler
      Member

      I was told by Emporia, that although the Vue Gen 2 can only store 5 to 15mn data, if it looses connection for more than that, it still keeps track of the overall consumption and will fill in the missing data with the average between the moment it lost connection and the moment it reconnects (showing a flat consumption level).

      This means that although you would not see the actual consumption fluctuations for the period connection was lost, the overall consumption number should be correct.

      • This reply was modified 1 year, 3 months ago by scrambler.
    • #6812 Report Abuse
      Chuck
      Member

      I don’t believe the Vue itself stores much data at all.  In my experience, when the Vue looses connection to the Emporia servers for any length of time your actual data is lost and the Emporia servers will just “fill in” the missing data with the last recorded data.  Depending on the power fluctuations in your home you could end up with a small error or large error.  For example, I have a pool.  From 6am to 11am my pool pump runs.  During that time the total load of the pool pump and the pool sweep motors are around 3000 watts.  Let’s say my internet connection goes out at 10:30am and doesn’t come back on until 1pm.  I’m assuming the Emporia server will just use the last figure it was sent (3KW) and fill that in for 2.5 hours.  Of course, the pool pump goes off 11:00am so there are 2 hours 3KW that will show that were really not there.  I know this for a fact because it has happened to me.

      To be clear, I understand why Emporia does this and I really don’t have a problem with it.  Like I said previously, even PG&E occasionally will have trouble reading my meter remotely and will just estimate the usage in the time period that was missed.  Most of the time it’s pretty close, but there have been times where I have lost my power for over 3 hours and when I looked on my PG&E account they showed that I used power (estimated, of course) during the time period the power was out.  But they eventually even it out, because the meter keeps a cumulative amount that has to be reconciled eventually.

      The Vue Gen2 isn’t perfect, but the figures it gives me are very accurate, even when you factor in the occasional “outages”.  What I couldn’t tolerate before was the Vue Gen1 loosing the wifi connection and not being able to reconnect without a hard reset (i.e. cut power to the Vue).  That was unacceptable.  Also the Vue Utility has a fatal flaw that causes it to go offline every 65 or 70 minutes.  Emporia eventually gave me my money back on the Vue Utility because of this flaw.  To the best of my knowledge this flaw still exists today.

       

    • #6821 Report Abuse
      scrambler
      Member

      I am just reporting what I was told, and have not had a chance to verify it yet. But I have dual monitoring on grid import export, so eventually I wioll be able to do that and can confirm either way.

       

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