Huge spike in Watts (generated) causing incorrect aggregate data

[cwajciec]

I have a momentary spike in my data that is offsetting normal energy use. It is a green bar so it looks like a momentary -495kW on the app. Any way to clean this data or remove this error?

[Jim @Emporia]

Hello @cwajciec! We became aware of this issue on 1/3/20. It is an issue with the firmware writing an incorrect cumulative value, which causes the generation spike. We’ve identified the cause of the glitch and hopefully we’ll have it fixed today – January 6th, with an over-the-air firmware push. Once the cause is fixed, we’ll look into options for addressing the historical data. Our sincere apologies for any inconvenience this has caused.

[cwajciec]

Thanks for the quick response! It has happened several times again as I was playing with it; coinciding with times I reset my wifi router. It would be great to be able to reset my historical data on your servers to wipe out the erroneous data.

[Jim @Emporia]

Hello @cwajciec! This bug occurs when the Vue reboots, which it will usually do if it can’t connect to a WiFi network for more than 5 minutes. While you can reset the data yourself in the app, you can just send a request to support@emporiaenergy.com and we’ll reset your data whenever you like. I’d ask that you allow us to deploy the fix and ensure its stability first. Sorry again for any inconvenience.

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