Is there a way to factory reset the smart plugs?

[averemp]

Hello. I have been using several smart plugs for a few years.
Recently, my household needed to change the router settings, including SSID & password.
So the smart plugs are no longer connected to the wifi.

I have tried to reset the wifi connection on the smart plugs, but have not been successful.
Additionally, the LED light does not show the blue light at all.

Is there a way to factory reset the smart plugs? This way I can try to reconnect to wifi from a blank slate.

 

[emporiacs]

Hi OP,

Please refer to the solution paths in this article for your Emporia Smart Plugs not connecting to WiFi, “WiFi Connectivity, Not Connecting”: https://help.emporiaenergy.com/hc/en-us/articles/9633789896215-WiFi-Connectivity-Not-Connecting

If those paths don’t work, please contact us directly and we’ll help get you sorted.

[Author]

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