Negative Balance???

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    • July 29, 2020 at 1:20 am #6322 Report Abuse
      Lucasboterov
      Member

      Hi,

      I installed my emporia fue with expansion module yesterday. However, I don’t understand why I have a negative balance if I have all my multipliers on 1 and I don’t use any solar power. Is there some way to fix this, because the numbers are getting messed up because of this. By the way, I have an additional 22 breakers that are not connected to the emporia vue, so the balance should be quite big, not negative!

       

      thanks in advance.Negative balance in app

    • July 31, 2020 at 5:04 pm #6323 Report Abuse
      Marty @Emporia
      Emporia Staff

      Hello @lucasboterov thanks for reaching out to us regarding your negative balance.   I tried to pull up your account to review your device and readings, but need an email that the address that the account is associated with.    Can you pelase email info@emporiaenergy.com with your details.

      Thanks!

    • September 29, 2020 at 12:30 pm #6434 Report Abuse
      hyteckit
      Member

      Me too.

      I get negatives balances. Don’t know what’s going on. Also I have all 16 sensors showing, but I don’t have all 16 sensors installed. How do I hide the inactive ones?

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