New Smart Plug not connecting

Emporia Energy Community › Support Center › Hardware and Installation › New Smart Plug not connecting

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    • August 2, 2023 at 9:38 pm #9742 Report Abuse
      Tmiller101
      Member

      I bought a pack of 4 smart plugs and I cannot get them to connect to my WiFi.  I have tried connecting them to various Networks including my phone’s Hot spot.  The Smart plugs will not go into HotSpot mode where the blue light blinks slowly.

      These plugs have the on/off switch off to the right side.  All the videos I have seen and tutorials show the switch in the front.  I am assuming there was a hardware update or refresh.

      I am fairly Tech savy, I have tried multiple reboots, power cycles with +1 minute of off time before rebooting, of all devices involved.  I have an Asus Router and a Moto G7 phone running A10 OS.  There is a quirk that is messing with me.

      Any suggestions is apprecriated.

      Thanks,

    • August 11, 2023 at 10:58 pm #9761 Report Abuse
      emporiacs
      Emporia Staff

      Please contact us directly.

      Available by phone, email, and chat M-F 8AM-5PM MST.

      Please visit emporiaenergy.com/contact

      • This reply was modified 8 months, 4 weeks ago by emporiacs.
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