Not calculating cost

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    • May 31, 2020 at 5:39 pm #6206 Report Abuse
      Connaughtman
      Member

      I just finished installing and I am enjoying seeing where  all my energy goes. But I can’t see the dollar cost – just getting zeros even though I entered in my local utility rate. Any help on how to get this working on the app would be great thank you.

      • This topic was modified 3 years, 11 months ago by Connaughtman.
      • This topic was modified 3 years, 11 months ago by Connaughtman.
    • June 1, 2020 at 5:58 pm #6219 Report Abuse
      Marty @Emporia
      Emporia Staff

      Hello @connaughtman I’m sorry you are having issues seeing your dollar costs.    Can you verify that the rate you put in is a whole cents value.   For instance, if you rate per kWh is .129 cents, you would enter 12.9 in the app.   If you have further issues or questions please feel free to reach out to us during our support hours.

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