Smart Plug Failure

[rjjones4314]

Anyone having issues with frequent smart plug failures?  Over the last 6 weeks or so I have had perhaps half a dozen smart plugs fail.  Almost quicker than I can replace them.  They go into a rapid cycling of power, constantly clicking on and off.  The led light will simultaneously cycle between blue and red.  Several have ultimate just died completely.  Wondering if perhaps I have had a surge… but I do have a surge protector on my main circuit panel.

These have been installed not more than one year.

Perplexed and frustrated in Denver!

[Emporia Support]

Hello @rjjones4314, we are very sorry about this inconvenience and realize it is frustrating.   We believe we have identified the issue and corrected it.   If you continue to have your plugs fail, please be sure to contact our support team directly and we can investigate further.

Thanks!

Marty

[JimsEnergy]

I just had this issue occur as well. One started cycling on and off rapidly on 6/20.  Luckily I caught it because the device it was powering makes a beep when turned on so I heard the constant beeping. Then today I just had another one start the same issue. My biggest concern is damage to the device plugged into it having it power on and off constantly until I notice the issue. I have almost 20 smart plugs in use and I feel like I need to remove them all to be safe.

[JimsEnergy]

Had 2 more go out since this post. What is happening?

[Emporia Support]

@JimsEnergy we are working hard on fixing this issue.   We currently have two beta firmware’s we are testing and should have this resolved very soon.  This is a top priority for the development team.

Emporia Support,

Joe

[rjjones4314]

I just had four more smart plugs fail overnight.  To be fair, there was an xcel power failure last night.  Not sure what kind of surge went through the smart plugs.  However, some have not failed…. And none of my electronics were impacted, so I have to think that this is a problem with the smart plugs.  This is very disappointing to me.  Overall now, I have had 8 or 9 smart plugs fail.  The behavior of the failed plugs results in whatever is plugged into them to continuously cycle on/off.  Very damaging behavior.  I really hate to think this, but I might have to reconsider my whole strategy with Emporia.

[mjlocat]

I just had the exact same thing happen to me as well. Power went out for about 10 minutes in the middle of the night and I got woken up by the beeping of a device that was plugged into a smart plug due the the rapid power cycling. Didn’t notice the other one until I got up this morning and noticed that another one was also offline. I wonder if there’s a way to get these reset or if they are bricks now.

[stevemeng]

I have had 2 go out just last weekend. Its frustrating.

[mjlocat]

I contacted support, they are sending me a new one. I think they only put one on the order rather than the two that are now dead.

[typicalaimster]

I’ve now had 2 out of 4 smart plugs die on me for no reason. The first one I figured was a fluke and ended up tossing it a few months ago. Now I’ve had a second one die with the clicks of death. I’ve also noticed it’s happening on the units with the button on the front vs the side.

Sad thing is I switched from a competitor product that’s been installed for 4 years and still going on strong. Emporia’s plugs haven’t even lasted a year!

[rjjones4314]

I continue have problems with failure of smart plugs.  Any progress on a firmware update to fix this?

[Author]

Posts