“The forum ‘Support Center’ is closed to new topics and replies.”

[anastrophe]

I’m rather concerned about the line above that I’ve used as the subject line. As you can see by my creating a new topic, topics and replies can still be done. I just flagged a phishing scam post about ‘how to connect to jetblue’.

 

My question is, why would Emporia be shutting down the support center? It clearly isn’t – yet – but if and when it is, does that mean Emporia will no longer respond to customers when they post about their products?

 

I’m very confused.

[Kevin @ Emporia]

Hi Anastrophe – I believe the message you’re seeing under “Support Center” only implies that new categories under that parent topic cannot be created outside of the three categories already present (“Hardware and Installation”, “Emporia App”, and “Report a Bug”). Once you’re into one of those categories, then you should be able to add new topics/posts as needed. Only related to the higher-level categorization of the forum itself.

Support is open and no plans to shut down anytime in the future – always happy to help however we can.

[anastrophe]

Thanks so much for the reply, that sets my mind at ease!

[Author]

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