Total cost per year not loading

Emporia Energy Community Support Center Emporia App Total cost per year not loading

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    • #10184 Report Abuse
      jlennon
      Member

      Switching in the app to the currency view and looking at the yearly details won’t load. The chart shows the total cost, but the details doesn’t refresh and presents the data from the previous selection.

    • #10195 Report Abuse
      emporiacs
      Emporia Staff

      Hi,

      When you update the rate for the $ of energy, it should update old data as well.

      You can also try: refreshing the app, power cycling the phone, uninstalling and reinstalling the app.

      Please let us know and we’ll be happy to assist further. If you’d like get in contact with us more quickly, please use the contact info below and reference this thread for faster help.

      Thanks for your patience.

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