Vue 2 setup feedback

[akmeikle]

I downloaded and explored the Vue IOS app and I liked what I saw so I purchased it

I was having trouble setting up my vue 2 device – bluetooth would not connect.  What I ended up realizing is the IOS app specifically didn’t have access to bluetooth – when I initially installed the app I didn’t give it any access because I didn’t need to

I would suggest adding this in your troubleshooting section – “Verify that the app has access to bluetooth via the settings in IOS”

[Emporia Support]

Hello @akmeikle

This  is actually in the FAQ under Setup / Can’t Connect;

On your phone:

Make sure you have chosen the Gen 2 setup flow. Gen 2 devices will not display in the list if you have chosen to setup a Gen 1 Vue.
Make sure your phone stays within Bluetooth range of the Vue while performing the setup. You should be no more than 15 feet from the device.
Enable Bluetooth for on your phone
Enable Bluetooth on your phone under Settings > General > Bluetooth (iPhone) or Settings > Connected Devices (Android)
iPhone ONLY: Enable Bluetooth for the Emporia app

Emproia,

Gary

[Author]

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