When solar is installed but sun is down, the app measures consumption wrong

Emporia Energy Community › Support Center › Report a Bug › When solar is installed but sun is down, the app measures consumption wrong

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    • March 4, 2024 at 3:04 am #10556 Report Abuse
      mkdas
      Member

      I have the Ebphase combiner box which consumes about 15 watt when idle and there is no sun shining. The Emporia app counts this consumption as solar production. This needs to be fixed. I think this can be easily fixed by check the direction of the current of the solar CTs.

      • This topic was modified 2 months ago by mkdas.
      • This topic was modified 2 months ago by mkdas.
    • March 12, 2024 at 4:52 pm #10590 Report Abuse
      emporiacs
      Emporia Staff

      Hi, for insights that may help with this, please visit the Emporia Solar Supplement Guide for the Gen 2 Vue Energy Monitor: https://help.emporiaenergy.com/hc/en-us/articles/4408877088023-Solar-Monitoring

      If you need more help confirming your install is correct, please don’t hesitate to contact our support team directly. Info is below in the footer.

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