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  • in reply to: Need help Vue Gen 2 no power #6355 Report Abuse
    aprildiaz
    Member

    From Emporia Energy Support:

    Hello April

    Thank you very much for reaching out to us regarding our Gen 2 product. Our device requires L1 and neutral in order for power to work. A possible solution you have would be to connect the panels L2 to our devices neutral (white) yet we have not tested this option. It is worth trying to see if your panel can power the monitor. If you have any other questions or concerns please let us know and we’d be happy to help.

    Take care,
    Abdul

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    After double checking, there is a ground wire inside our panel board. We connected the white wire neutral there and it worked. We adjusted the multiplier to 1.83 for 220v. We only need to compare the gen2 vue and electricity meter reading.

    Thanks for all the inputs.

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