[emporiacs]

Hi,

If you set the units of measure to amps, you will see usage per phase listed separate on the home page.

1. open app and click the top left menu icon
2. select “Units of Measurement”
3. select “Amps”

Additionally, the CSV exports list kWh used per phase.

Open the Emporia app
Select Menu (☰) in top left corner
Select Export Raw Data to CSV under Settings
Select the device you’d like to retrieve CSV data for, enter the desired date range, and select Export Data
You will receive an email link (to your Emporia Account address) that will allow you to download a zip file to your computer that contains each of the following files for the time period you specified:

[emporiacs]

We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

• This reply was modified 11 months, 3 weeks ago by emporiacs.

[emporiacs]

We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

[emporiacs]

We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

[emporiacs]

We apologize for the inconvenience this weekend. We can confirm that service has been restored. We appreciate your feedback and patience.

[emporiacs]

Thanks for sharing! Let us know if you have any questions.

[emporiacs]

Thanks for brining this to our attention, our development team was not aware of this issue and they are working on a fix.

[emporiacs]

For your case, best thing would be to run a WiFi reset (don’t forget to create a heavy load event so the sensors can get calibrated) and see it if fixed the issue. If it does not, please give us a few more days, we are investigating a few devices that are showing real power higher than apparent.

[emporiacs]

Thanks for that feedback. We’ve relayed to the team.

[emporiacs]

Hi Jr,

As just one example, voltage display has been a top request among our users. We’ve been working on it and will be able display voltage in the app in the next generation of our Vue energy monitors.

Thank you for your feedback. We make note of all the requests we see and have lots of cool updates in the works. Thanks for your patience and stay tuned.

• This reply was modified 11 months, 4 weeks ago by emporiacs.

[emporiacs]

To change the units of measurement to Amps go to menu >> units of measurement and select Amps.

[emporiacs]

We’re always glad to help! Contacting support directly is always the fastest route, and we check in here as well!

[emporiacs]

Thank you for this feedback! We’ve relayed to the team.

[emporiacs]

At very low usage amounts (< 20W), can be a bit tricky for the sensor to capture that 100% correctly.

In most situations its fine down to 5W (and even lower), but it can depend.

In the screenshot you can see the device trying to distinguish low usage from “noise.”

[emporiacs]

Hi,

We understand your frustration. We apologize for the inconvenience. We appreciate your patience as the team works on this.

To help bring you to a solution as soon as possible, please check to see if your utility connect is already running the latest firmware version, which is 464: https://help.emporiaenergy.com/hc/en-us/articles/10410904321815-Firmware-Updates

With that information in tow, please contact us directly (info below for phone, email, and chat) so we can help you more specifically with your case (reference this thread, please).

If it’s a few updates below that, we can advance it to the latest firmware for you. This, in some cases, resolves the issue albeit sometimes you’ll still need to call the utility company to reprovision for the data to come back and be totally set.

 

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