[Kevin @ Emporia]

Hey Mango Chutney,

Sorry the graphing update hasn’t lived up to your expectations. If you have any specific recommendations of how the new graphs could be improved, would be happy to have that feedback sent over to the team.

Data spike issue (fairly rare overall) is still being addressed and we should have firmware update for that fix available soon.

[Kevin @ Emporia]

To add a bit more detail here – the sensors do have slightly different construction w/ the Vue 3 CT’s having updated UL certifications. Vue 2 sensors can certainly work, there’s no difference in how they measure power between the different models. The main thing is that you’d need to cut off the audio jacks and wire them into the appropriately sized terminal blocks (and ensuring your positive/negative are lined up as well) . So if you’re comfortable w/ the wiring, have extra terminal blocks available and certification is not an issue – then you’d be good to go (but those are the three primary reasons we generally don’t recommend this approach for most customers).

[Kevin @ Emporia]

Thanks for the feedback @gthomas785 and @hossboss – we’ve sent that over to the team to review. Don’t think we’ll have an option available soon to “rollback” to the previous functionality, but certainly looking to make more improvements re: graphing.

[Kevin @ Emporia]

Hi Conradhenry,

This is a fairly common situation to run into – nothing to be too concerned about. Most common reason for this happening is running more single-phase appliance loads on one phase over the other. This difference wouldn’t cause any pricing changes since usage is usage to the power company (and all measured in kWh) – balanced phase usage isn’t really a consideration for utility billing. Feel free to reach out to the support team directly if needed to try and track down where your usage is coming from, the Emporia tools at your disposal should be able to get you the answer you’re looking for and we can help if needed.

~Kevin

[Kevin @ Emporia]

Hey emporilio,

If you’re tight on space – you can certainly setup an external enclosure for the Vue 3 device (and power supply for Flexible Sensors) and then run the wire-harness/sensor wires through some conduit. Works great for a lot of customers w/ cramped panel spacing, only caveat is that you’ll want to make sure your enclosure is watertight and weatherproof.

If deciding to skip the mains completely, totally fine as well. You won’t get your Net/Total measured but the “Total” displayed within the app will be the sum of your connected 50A CT measurements. In that way, if you’re able to capture everything w/ a 50A CT then your total there should be pretty much as accurate as if you were measuring directly w/ the 200A CT’s.

~Kevin

[Kevin @ Emporia]

Hey candlelamp6,

For bus-bar mains like these – we generally recommend using the Flexible Sensors to capture those since the default 200A CT’s usually won’t fit. If you want to try and fit the default CT’s on those bars, I’d probably try to slide the top part of the CT (thinner) underneath and around the back of the bus-bar, then clamping the bottom part of the CT over the front of the bar and into place. A bit hard to tell just from the pic if that’d work, but that’d probably be the easiest way to see if they’d fit.

We’ve been out of inventory of the Flexible Sensors recently (apologies for those who’ve been looking/waiting) – however we just got some back in stock today. Trying to get the shop page updated w/ a listing very shortly, hopefully by the end of today but might be early Monday morning when that goes live. Once those are available, you can pick up a pair of those and you should be good to go.

~Kevin

[Kevin @ Emporia]

The day has arrived and the app updates have been pushed to the relevant app stores (version 3.4.4.6070) – should be available to download as of now. Check it out whenever you have a sec, this update includes Circuit Merging as well as Bi-Directional 50A CT detection (and some other small improvements/fixes). We’ll be launching the knowledge base articles explaining the two major improvements later today as well @ help.emporiaenergy.com.

edit: Circuit Merging article on help.emporiaenergy.com

• This reply was modified 5 months, 4 weeks ago by Kevin @ Emporia.

[Kevin @ Emporia]

We’ve fixed the cloud-communications issue that was causing this problem and we’ve messaged all customers that have reached out directly to customer support related to this issue.

Over the weekend the cloud process that manages communications to/from controllable devices (like the EV Charger) failed and prevented control (as well as status updates) to/from the app. This issue caused a variety of related problems from within the app like:
– Unable to turn on/off the EV Charger (ready/paused)
– Unable to track “charge sessions” (separate from measurement data)
– Limited (or no) Energy Management functionality to manage EV Chargers

The underlying issue has been fixed and we’re in the process of re-syncing all controllable devices to the Emporia cloud. This process should be wrapped up for EV Chargers by 12:00PM (noon) MDT today on 06/24/2024 and by 8:00PM MDT for all Smart Plugs. Entering the Emporia app and attempting to “control” a device (toggling on/off) should re-sync the device to the Emporia cloud immediately and resolve any device-specific issues as well. If still running into any issues w/ the control of your device after the times specified above – please reach out to the customer support team directly and we’ll work with you one-on-one to ensure you’re back up and running as needed. Apologies from the Emporia team for any problems that were caused because of this issue and we appreciate your patience.

We’re also adding some additional logging/alerting on the Emporia cloud to prevent this issue from happening in the future as well.

Be sure to hit us up with any questions if you have them! Thanks!

[Kevin @ Emporia]

Good deal! Be sure to reach out if you’re running into any other issues!

[Kevin @ Emporia]

Hi,

We ran into a bit of a cloud-communications issue over the weekend that affected controllable devices like the Smart Plug and EV Charger. The root problem has been fixed within the Emporia cloud as of this morning (06/24/2024) and we’re updating the cloud to reconnect to all controllable devices as of now. EV Chargers should be good to go within the next 30 mins (by 12:00PM noon MDT) and Smart Plugs are in the process of being updated/fixed now. You can try tapping the on/off toggle within the App to get your Smart Plugs reconnected and working again, but we’ll also be running a background process for all Smart Plugs to ensure they’re good to go and that should be wrapped up by 8:00PM MDT today. Toggling the Smart Plugs from within the app now should re-sync them to the cloud and should have you good to go – but if that doesn’t work right away – they should be back to normal by 8:00PM today at the latest. If still running into control issues after that time, feel free to reach out to the Customer Support team directly and we’ll be able to work with you one-on-one to resolve the situation. Thanks!

~Kevin

[Kevin @ Emporia]

We are currently investigating an issue w/ EV Charger status/control not being reflected within the app. Should have updates/resolution soon.

[Kevin @ Emporia]

Wanted to provide a quick update related to the existing 50A CT limitation on bi-directional circuits – we’ve finalized development on this feature and will be released within a few weeks (mid-June). App/cloud work is already completed and we just need to line up the appropriate firmware update for all Vue devices. Deployment targeted for June 12th and will provide the ability for the 50A CT’s to track bi directional current accurately. Details on setup will be coming with the feature launch (and we’ll have the knowledge base articles updated to accompany the release).

[Kevin @ Emporia]

Hey everybody – just wanted to give you a heads up that circuit merging as a feature should be deployed by the end of this month. QA is wrapped up on that feature and we’ll be including it with an update coming towards the end of this month (targeted release date 27th of June). There’s a separate app release slated for mid-June, but circuit merging will be deployed as part of the release after this upcoming one.

[Kevin @ Emporia]

Not yet.

[Kevin @ Emporia]

Testing this feature now (and have seen it in action w/ our test devices in office). Should be coming in a very soon app update given QA goes well!

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