Hey @tsuckow,
We’ve had a few customers (across different utility providers) that have had the smart meter stop sending data to the Utility Connect device. From our end, we can double check that your device is connected to the Emporia cloud, but if the smart meter stops sending data there isn’t much else we can do. We try to work closely with the providers that do have smart meters, but their interaction with us varies depending on the utility. Reach out to our support team if you’d like to double check that your device is connected correctly, but outside of that there is limited options for us to resolve these kinds of issues.
