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  • November 10, 2022 at 12:52 pm in reply to: Using Emporia Vue Gen2 With Starlink (UK) #9066 Report Abuse
    martinwinlow
    Member

    My iPhone is a 2022 SE and I suspect the way the smaller screen may be messing with the apps rendering…

    November 7, 2022 at 5:53 pm in reply to: Using Emporia Vue Gen2 With Starlink (UK) #9056 Report Abuse
    martinwinlow
    Member

    Hi All,

     

    I have discovered there is an issue with the iPhone app that means if you tap what appears to be the correct model of device (‘Emporia Vue Gen 2’ ) in the first setup screen in the app, it takes you to the wrong device and hence it won’t talk to the Vue.  What complicates things further is that the correct image appears in the setup for the wrong device and, frankly, it’s a complete bloody mess!

    When I tapped on the ‘Emporia Vue Utility Connect’ image (looks like a USB-type device) immediately below the ‘Emporia Vue Gen 2’ (see pic), the setup app took only a few seconds to show my Vue’s serial number and on tapping on that (after an automatic 2 minute firmware upload) all was finished and working.

    A bit disappointing that it took so long to sort out but relieved it now is.

    November 6, 2022 at 4:14 pm in reply to: Using Emporia Vue Gen2 With Starlink (UK) #9051 Report Abuse
    martinwinlow
    Member

    I haven’t had the time to try again, yet.  I’ll have to wait until tomorrow I expect as I don’t suppose the helpdesk works on a Sunday.

    If you could have a look at my picture and see if it looks the same as yours, I would be grateful.  It was taken in quite low light and my interest is what your ‘power’ and ‘wifi’ status lights look like compared to mine.

    November 1, 2022 at 7:04 pm in reply to: Using Emporia Vue Gen2 With Starlink (UK) #9041 Report Abuse
    martinwinlow
    Member

    This is what the Vue looks like powered up…  Does this look as it should?

    November 1, 2022 at 5:20 pm in reply to: Using Emporia Vue Gen2 With Starlink (UK) #9040 Report Abuse
    martinwinlow
    Member

    Hi,  Thanks for your responses.  I do have Starlink ‘split’ ie 5 & 2.4GHz.

    It is during the Setup process where I gather the Vue initially uses a bluetooth connection with my iPhone as a precursor to the Vue establishing a direct wifi link with my Starlink access point/router/modem.  Part of the Vue’s serial number is supposed to appear and it does not.

    I can’t see any mention of the Vue in my list of BT devices… Should it bevthere?

    November 1, 2022 at 2:06 pm in reply to: Using Emporia Vue Gen2 With Starlink (UK) #9036 Report Abuse
    martinwinlow
    Member

    Hi,  Thanks for your responses.  I do have Starlink ‘split’ ie 5 & 2.4GHz.

    It is during the Setup process where I gather the Vue initially uses a bluetooth connection with my iPhone as a precursor to the Vue establishing a direct wifi link with my Starlink access point/router/modem.  Part of the Vue’s serial number is supposed to appear and it does not.

    I can’t see any mention of the Vue in my list of BT devices… Should it be there?

    • This reply was modified 1 year, 6 months ago by martinwinlow.
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Viewing 6 posts - 1 through 6 (of 6 total)