[Racer-X]

It’s not the power supply. I check it with another power source.

After several resets and talking to PG&E again, it’s connected as of a few minutes ago. It’s on the latest firmware, 513, so let’s see how long this lasts.

[Racer-X]

It’s not the power supply. There are three lights on the device and two (power and connected to wifi) are on and not blinking, so it has power and is connected to my wifi.

As you can see from the above, Emporia is slow to respond and will not tell me which, if any, of the updates fix the issue. They also stated that the device will update automatically but I have not seen any evidence of that. I had to contact the chat help to get my device updated to versions that don’t even work.

[Racer-X]

Don’t bother. I’m sick of calling PG&E every week and wasting their time. Now, the device won’t even blink like it’s trying to connect with the meter and the latest attempt to get it to connect failed completely. It’s not worth the hassle anymore to me.

[Racer-X]

Also, will the latest firmware, 487, fix the PG&E connection issue or am I wasting their time and mine reprovisioning the device?

[Racer-X]

I got a hold of support, they updated my firmware to the latest 464 version, I called PG&E to get my device connected again, and it worked! FOR ONE WEEK, UNTIL IT DID THE SAME THING AND LOST CONNECTION WITH THE METER. It looks like you have a new firmware version up. For some reason my device doesn’t want to download the latest version, so I will go through support again. Unbelieveable.

[Racer-X]

That doesn’t answer the question. Will the Vue connect when it gets the new firmware or do I have to keep calling PG&E every week to get it to connect?

[Racer-X]

Hello? Anyone? Will the Vue connect when it gets the new firmware or do I have to keep calling PG&E every week to get it to connect? Any timeline on the update?

[Racer-X]

Will you announce when the firmware is updated or do I have to keep calling PG&E every week to have my device reconnected?

[Racer-X]

OK, but that still leaves the first two questions.

How will I know:

A) When the new firmware is released

B) What the firmware number is

 

[Racer-X]

Thank you.

How will I know:

A) When the new firmware is released

B) What the firmware number is

C) How I can download it

[Racer-X]

If the data is stored on Emporia’s servers, how would restarting the device change anything?

My Utility Connect shows and showed during the outage all green lights. I’d like to hear from someone at Emporia what’s going on with the server that *my* data is on. Yours could be an entirely different machine.

[Racer-X]

First thing this morning I wasn’t able to scroll through anything, then got a “we’re doing maintenance” message within the app. When the app came back, I can no longer scroll back through second, minute, and hour data. Is this part of the change to the data retention?

[Racer-X]

So the native measurement is in watts?

I’m just trying to figure out how much headroom I have with my 100A service. I’ve peaked as I mentioned above at 50A but only 6000 watts, so it appears from your response I should be able to max out around 20,000 watts (given roughly 80% max power) per the app and not at 100A per the app.

[Racer-X]

Hello? Anyone?

Is there another way to contact Emporia to get an understanding of the readings on the Utility Connect?

[Author]

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