[e2russ]

That’s great information but we were talking about the “Vue: Utility Connect” and it wirelessly communicates directly with the utilities “smart” meter.

[e2russ]

Can’t blame you. I should have returned my Vue Utility Connect and tried the Gen 2 Vue. But I have a Engage by efergy, that connects to PVOutput and can’t fit a 2nd sets of current clamps in my panel…

[e2russ]

Same here, they never acknowledged my problem and it’s sad they still sell them… You should ask for a full refund if you just bought it.

I do have their smart plugs and they are great! So they can make a good product but I agree with Chuck on this one, it’s a very low priority product at this time.

[e2russ]

The Emporia Utility should read the same as the smartmeter at all times if it truly communicates per the spec… So weird it changes with the different loads.

Thanks again for contributing Chuck!

 

[e2russ]

That’s awesome Chuck thanks for comparing the readings!

The Emporia Vue Utility is reading 17% higher.

[e2russ]

Hi Marty,

It looks like another customer is having the same issue with inaccurate readings.  Do you know if this is being looked at?

See here – https://community.emporiaenergy.com/topic/inaccurate-readings-from-vue-utility/#post-6492

[e2russ]

I thought the Vue Utility polls the smartmeter, but a lot of times the values are not the same. My PG&E smartmeter will read 500W and the Vue will read 800-1100W (And this is not one of the 70 min disconnects).

And why would Chuck need to use the Multiplier to adjust his readings if the Vue Utility is polling the smartmeter???  “I think I used the “Multiplier” in the device management to adjust it to be as close to the actual reading reported by the smartmeter.”(post # 6493)

[e2russ]

Hi Marty,

Thanks for looking into this. It looks like I’m not the only one who is having a problem. You can read more here- https://community.emporiaenergy.com/topic/inaccurate-readings-from-vue-utility/#post-6478

Sounds like Chuck and Team Emporia have a good idea on what needs to be fixed. Can you check on the timeline?

Thanks

[e2russ]

Thanks for sharing your install and review of the Gen2 system 👍.

I don’t think that large CT would fit over my mains. My CT’s are even smaller then your small single circuit CT’s.

I did find some info about the ESP32 – The 70 minutes is probably coming from a combination of the 60 minute token expiration set in the JWT payload combined with the 20 minutes of clock drift allowed by the authentication backend.

Unfortunately I don’t know anything about programming… So I will have to wait for the Emporia team to solve this.

[e2russ]

I am also on PG&E. Do you think it could have something to do with the smartmeter pg&e uses? It doesn’t sound like that would be the case. Do you monitor solar and pg&e with the Gen 2? How is the accuracy?

I already have a energy monitoring system from another company that attaches to the mains(2) and the solar(2), but the CT’s that they use are NOT directional and they don’t factor that into their monitoring software. So when my solar comes online my consumption follows it. Not really happy with it, but I also connect it to PVOutput. So it would be a big pain at this point to mess with it. That’s why I bought the Vue Utility, thought I would be able to get accurate readings from my PG&E meter to feed into PVOutput as Net data but I guess not at this point.

I do have some of their smart plugs that are nice to use in the same app as the Vue Utility. So at this point, i’ll be waiting for a fix.

[e2russ]

Thank you Chuck for sharing your issues with the Vue Utility.

Looking back at my 1 minute data I can see every 76 minutes the data goes flat for 6-7 minutes.  Happens day and night…

That sure is a bummer as if is a great idea…  I’m sure they have this on their bug list. 👍

[e2russ]

Sorry this post should be over in Emporia App

[e2russ]

Adding my +1 for TOU options.

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