Emporia Community

Community Forum for Emporia

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • fxstein
    Member

    After a few weeks of using the setup I have to admit that I am rather disappointed. The App has multiple bugs and even when reporting them to the Emporia team you don’t even get an acknowledgment of the problems. The iPhone App is broken in multiple aspects when using multiple Vue Gen2s, the graphs are very basic and cannot be easily scrolled or zoomed to significant events. Can’t combine any graphs to compare events over time.

    Still have multiple boxes of smart plugs sitting on the shelves. They are really problematic and highly unreliable.

    In addition to all of that the lack of a supported API makes it clear that Emporia is just harvesting our data for their commercial purposes.

    At this point I could not recommend Emporia to anyone.

    Really a shame, because the HW devices have the right capabilities, but the company seems understaffed, even defensive in its statements.

    in reply to: App – nesting Vue units bug #7771 Report Abuse
    fxstein
    Member

    Would have been a much better customer experience if somebody from the emporia team could at least acknowledge reports of bugs and issues. It’s very clear that customer feedback is not really valued. I made the jump from another product with multiple units, but honestly the software is lacking severely.

    in reply to: Smart Plug App requests #7744 Report Abuse
    fxstein
    Member

    Too bad – similar experience here. Also little to no responses on the forums here.

    in reply to: Making alerts more meaningful and actionable #7732 Report Abuse
    fxstein
    Member

    Also as per my setup described here:

    New to Vue – Just finished install of 12 Units

    Main -> Pantry 1 -> Garage 1

    is the nesting structure. As such many alerts will duplicate if the usage peak is at the lowest nesting level.

    fxstein
    Member

    Thanks!

     

    Its not a unit limit. I can nest it under another Vue 2 and in some cases that will work. It seems specific to the top Main Vue 2 that has solar generation enabled, that the app fails when a dedicated solar sub panel gets nested under.

    fxstein
    Member

    Thanks!

    Yes I have seen the sorting issues for nested Vues but that I can live with for now.

    The solar sub is more urgent and and unfortunately is too far away (>100ft) and too big (3x10kW) for your suggestions.

Viewing 6 posts - 1 through 6 (of 6 total)