[emporiacs]

Hi, when you add 2 lines in different phases to the same CT they will cancel each other out. Use one 50A CT per leg, and you can find more sensors here at our shop, if needed: https://shop.emporiaenergy.com/collections/accessories/products/set-of-eight-50a-sensors-for-gen-2-vue

Please contact us directly and we’ll be happy to detail this further with you.

[emporiacs]

We measure both, apparent and real power but we report real power only in the app, as that will be what the utility company bills you for energy.

[emporiacs]

To make sure schedules are working correctly in the Emporia app, make sure the toggle is in PAUSED.

Here’s how to find the toggle:

1. From the App Home screen, select your EV Charger by tapping the Electric Pump Icon located to the left of the charger’s name.

2. In the middle of the screen you’ll see the the toggle, the button that controls the charger: when it’s gray, it’s in the PAUSED mode, no power will be sent from the EV Charger and it will respect the schedules created or Energy management features set in the Emporia App. It also locks the charger for unwanted users.

When it’s blue, it’s in the READY mode, and it’s going to charge as soon as you plug into the vehicle (as long as the vehicle is ready to accept charge).

If using schedules, don’t forget to confirm your Time Zone so the charger knows what time it is!

More info: https://help.emporiaenergy.com/hc/en-us/articles/9177981654679-App-Control

• This reply was modified 9 months ago by emporiacs.

[emporiacs]

Hi, please contact our support team directly and we’ll be happy to look into this further with you, regarding Solar / Gen 2 Vue / and Vue: Utility Connect.

Also, please explore the Emporia Solar Supplement Guide for the Gen 2 Vue Energy Monitor: https://help.emporiaenergy.com/hc/en-us/articles/4408877088023-Solar-Monitoring

[emporiacs]

Hi,

Yes, you can export data from the Emporia App / Vue Energy Monitor as CSV! More information: https://help.emporiaenergy.com/hc/en-us/articles/9336356010263-CSV-Exports

[emporiacs]

Hi,

Please contact our support team directly and we’ll be happy to help get your firmware updated to the latest version.

[emporiacs]

Thank you for feedback. We’re always looking for ways to improve our products to provide the best customer experience and appreciate you sharing your experience.

[emporiacs]

Hi, unfortunately we are unable to assist with this request as this is a different Emporia that makes phones. You are looking for Emporia Mobile: https://www.emporiamobile.com/en

[emporiacs]

Hi, for insights that may help with this, please visit the Emporia Solar Supplement Guide for the Gen 2 Vue Energy Monitor: https://help.emporiaenergy.com/hc/en-us/articles/4408877088023-Solar-Monitoring

If you need more help confirming your install is correct, please don’t hesitate to contact our support team directly. Info is below in the footer.

[emporiacs]

Hi,

Here’s more more information about proper alignment / placement for the CT Sensors of your Emporia Gen 2 Vue Energy Monitor: https://help.emporiaenergy.com/hc/en-us/articles/4408876849815-CT-Sensors-Proper-alignment-placement

[emporiacs]

Hi OP, to best assist you with your Emporia Gen 2 Vue Monitors, please contact our support team directly via the options at the footer of the forum. Thanks for choosing Emporia!

[emporiacs]

Hi OP,

Hardware: The hardware is different between the Gen 2 and Gen 3 Emporia Vue Energy Monitors, inclusive of the CTs not being interchangeable.

Emporia App: Gen 2 and Gen 3 Emporia Vue Energy Monitors can be nested under each other in the app no problem — it’s all software in that regard.

[emporiacs]

Hi OP,

Please refer to the solution paths in this article for your Emporia Smart Plugs not connecting to WiFi, “WiFi Connectivity, Not Connecting”: https://help.emporiaenergy.com/hc/en-us/articles/9633789896215-WiFi-Connectivity-Not-Connecting

If those paths don’t work, please contact us directly and we’ll help get you sorted.

[emporiacs]

Hi,

A few insights/questions for you to consider that may help:

If it is nested correctly in the App, it should be discounted.

Is it nested right the right circuit? Or under the mains? Check that!

Are the circuits named correctly? We have numbers in the back of the Gen 2 Vue Energy Monitor that can help as a reference point.

[emporiacs]

Hi, we’ve passed this feedback to the team.

We have the most current firmware versions in our knowledge base.

Vue 2- https://help.emporiaenergy.com/hc/en-us/articles/10410587547543-Firmware-Updates

EV Charger – https://help.emporiaenergy.com/hc/en-us/articles/10410908741015-Firmware-Updates
and others.

[Author]

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