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emporiacs
Emporia StaffOur current Level 2 EV Charger model will only work on split-phase 120V/240V electrical systems at the moment. Split-phase power will have two lines @ ~120V with ~180-degree phase offset. If your system does not have these specifications it will not work and not recommended for installations outside of North America for the time being.
Emporia StaffWe are aware of that and the next generation of our energy monitors will display voltage.
Emporia StaffHi,
Please contact Customer Support directly so we may best assist with the specifics of this request.
Emporia StaffAnytime you nest a smart plug under a circuit, the usage reported by the appliance on the plug will be discounted from the circuit’s usage, to avoid double counting.
Emporia StaffWe appreciate your interest in Emporia. As most people know, we obsess over customer satisfaction and we try to be as transparent as possible about our business practices. So, let’s set the record straight on your assumptions:
- Emporia DOES NOT sell aggregated data, nor do we have plans to do so.
- We are a very small team with minimal overhead that works extremely hard to deliver a great product at an excellent value.
- Our development team is located in Littleton, Colorado and not outsourced.
- We continue to develop and release new features, functionalities, and hardware products on our platform.
Yes, there are feature requests that have been on our roadmap for quite some time. We prioritize these by the number of people requesting them and the developmental level of effort. Then, we weigh them against our business goals. We plan to all viable address feature requests when we can allocate the resources.
We have released many new features such as: Energy Management, which includes Peak Demand Management, Time-of-Use Management, and Excess Solar Optimization to automate charging your EV, running your HVAC, and turning small appliances on and off.
We have just released a Load Management solution that will allow consumers to avoid costly panel upgrades and still get the full benefits of a level 2 EV charger.
We’ve brought new smart plugs to market in the UK and Europe, as well as our PowerStation Home Battery available in 10, 15, and 20 kWh.
We have also been making improvements in cloud and app performance to ensure data remains available and free as our customer base continues to grow.
We hear your requests. They are being documented and we will address them when we can. Thank you for your patience.
Emporia StaffHi, you can explore these options from the community:
Community Forum Post: https://community.emporiaenergy.com/topic/api-to-pull-data/
Open Source Projects:
https://github.com/helgew/emporia-downloader
https://pypi.org/project/pyemvue/
https://github.com/magico13/ha-emporia-vue
https://github.com/jertel/vuegrafSeptember 29, 2023 at 12:59 am in reply to: Balance number changes with my Solar production #9904 Report AbuseEmporia StaffHi,
Given this is specific, we need to check the install with pictures. Please contact us directly so we may best help.
We’re available by phone, email, and chat M-F 8AM-5PM MST.
Please visit: https://emporiaenergy.com/contact
September 29, 2023 at 12:55 am in reply to: Emporia Web App – Where to adjust 20 minute timeout? #9903 Report AbuseEmporia StaffOur retention policy does not change based on the app being open or not. We do buffer devices on the seconds resolution when the app is not open, while the data is still being captured it is stored on the device not in the cloud for short periods of time.
Emporia StaffWonderful Idea and we certainly will pass this along to our development team.
Emporia StaffThe open source projects are ‘imitating’ the Emporia app to collect the data. This is a workaround until we have published public API.
September 28, 2023 at 1:38 pm in reply to: Questions about my panel and installing the Vue 2 #9900 Report AbuseEmporia StaffFrom what we can see in the picture, using the empty slots on the left side breaker will work perfectly! If you have any issues please contact Customer Support directly.
September 28, 2023 at 1:33 pm in reply to: 3-Phase UK/Isle of Man, only one phase breakers at Main location / meter Distr. #9899 Report AbuseEmporia StaffWithout being able to monitor each phase of power, it will definitely cause accuracy issues.
Emporia StaffIf you come up with the files, please share them here and we can share with other customers.
Emporia StaffHi OP, Please directly contact Customer Support so we can take a look at your device and set up. Thanks!
Available by phone, email, and chat M-F 8AM-5PM MST.
Please visit: https://emporiaenergy.com/contact
September 23, 2023 at 12:08 am in reply to: New Emporia customer setting up system for a remote home with Generator #9872 Report AbuseEmporia StaffThanks for the feedback! We’ll relay to the team.
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