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Marty @Emporia
Emporia Staff@JKushen not a problem, please let us know if you have any other ideas or recommendations!
Emporia Staff@compu85 thanks for sharing, we really appreciate the ways our customers are finding those “vampire” loads!
Emporia StaffEmporia StaffHello @lucasboterov thanks for reaching out to us regarding your negative balance. I tried to pull up your account to review your device and readings, but need an email that the address that the account is associated with. Can you pelase email info@emporiaenergy.com with your details.
Thanks!
Emporia StaffHi @ZenMan normally the answer to your questions would be an easy yes, however, the Vue when enabled with 3 phases can’t do net mertering. However, we are getting ready to release a new hardware version that will be able to support both your 3 phases as well as your solar measurements. We expect next hardware Vue to be available mid August.
Hope this addresses your questions.
Emporia StaffHello @Amyncory we are sorry you are experiencing this issue with the Vue not reconnecting. Would you mind filling out this link which will help us trouble shoot further. https://docs.google.com/forms/d/e/1FAIpQLSfZIwDN9KvcZJosAvx5Ija1QP6oqZaJcC7-xX2pU8drdGND5Q/viewform
Emporia Staff@Racer_X thanks for reaching out to us via Chat and were are glad we got this corrected for you.
Emporia Staff@hanksterr7 thanks for the feedback on a changing resolution doesn’t always bring you to the spot were you were previously. I have forwarded this on to our development team for consideration in future releases.
July 14, 2020 at 4:05 pm in reply to: Green LED goes out when I connect the expansion module #6312 Report AbuseEmporia Staff@feralbeagle apologize for the delay in our response. If you haven’t contacted us to get this resolved please do so.
Emporia StaffHi @toddbecker the 50A sensors have resolution up to 63A in measurement. You should be find using the expansion modules on your 60a breaker.
Emporia StaffHi @sourceholde this feature is on our road map to have each main sensor broken out. In the meantime, if you would like to see the historical breakout you can use the CSV download feature on the app, this will provide 7 days of 1 min data and lifetime of 1 hour data with the phase detail broken out.
July 2, 2020 at 6:12 pm in reply to: Larger expansion pack to monitor more circuits #6291 Report AbuseEmporia Staff@toddbecker Thanks for your feedback on the subject. Currently our Vue with expansion module has limitations to the power and digital to analog converters used in the hardware that forced us to settle for 8 sensors to keep our base price as low as possible.
Emporia StaffHello @troysola what a great idea! This hasn’t been requested before, I have forwarded this recommendation to our development team for review.
Emporia Staff@Racer_X thanks for the feedback on having a colored graph with all circuits. This is definitely on our radar as it has been requested before. We are working as fast as we can to prioritize the many enhancements, new products that have been requested. At this time we don’t have a ETA for when this might be available. Again, thanks for the feedback.
Emporia Staff@JohnL Thanks for the feedback, we are aware and working on a correction.
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