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September 29, 2022 at 7:44 pm in reply to: Smart home EV charger schedule not working #8924 Report Abuse
Emporia Support
Emporia StaffYes we ship the chargers in a ‘Ready’ state as to ensure the charger can be truly a ‘plug n play’ option. Once you download our app and set up the schedule you will want to make sure your put the charger in paused state.
to navigate to the control page: Menu bars, EV Chargers , select your charger, tap the lighting Icon to Toggle between Ready and Paused.
September 23, 2022 at 7:27 pm in reply to: Start charge with Excess Solar Management #8902 Report AbuseEmporia StaffHello @DreamyGo It doesn’t appear you have a Emporia EVSE associated with the Emporia App? In order for our optimize excess solar to function you would need both our energy monitor and EVSE on under the same Emporia App.
Emporia StaffHell0,
We do sell flexible sensors that can fit in may busbar configured panels.
Pair of 200A Flexible Sensors for Gen 2 Vue
Emporia Support
Marty
September 23, 2022 at 5:40 pm in reply to: Question about heat pump circuit on my account #8900 Report AbuseEmporia Staff@JoelJoel when using the multiplier can over/understate the circuit usage since some dual-pole circuits are not symmetrical (balanced) in their load. To validate this you can always put two sensors on each leg for a period of time and compare their usage. Then adjust the multiplier accordingly if you wish or just leave the sensors on each leg with no multiple.
September 23, 2022 at 5:36 pm in reply to: Vue Utility Connect in place of 200A Sensors? #8897 Report AbuseEmporia StaffHello @OrrinC you sure can install the Gen 2 Vue without the main sensors installed. You can also use the Vue Utility Connect to measure the total home power.
Ryan
Emporia Community
September 23, 2022 at 4:55 pm in reply to: Emporia Vue 2 App Notification Inconsistent #8895 Report AbuseEmporia Staffhello @mrbrody sorry you are having issues with your notifications, can you please contact our support team directly and they can check the logs to see what might be impacting your notifications.
Alex
Emporia Community
Emporia Staff@john polasek thanks for reaching out to us regarding this issue you are having with your new satellite provider and the Gen 2 maintaining an internet connection. The outside IP address changing shouldn’t matter. How routinely do they switch your external IP? Our device should reconnect automatically.
Emporia Staffhello @ctriz your existing historical data is not removed when you do a solar set up. Please follow the below steps to do a WiFi
Make sure you are near the device you need to reset
Open the Emporia Energy app on your smartphone or tablet
Select Menu (☰) in top left corner
Select Manage Devices
Select the device you want to make changes to
Scroll to the bottom of the page and select Reset WiFi / Solar Setup
You will not lose any of your data or your device settings during this process
Select the device you want to reset
Select Go to directly to setup
On the Safety Information page select Next
On the Solar / Generation page, select I have Solar / Generation
Turn your solar power OFF so you only have energy from your Utility
Turn ON a load (several large appliances ideally) so the device can calibrate consumption
Select Solar is off and appliance is on
Follow the prompts in the app to locate your device via Bluetooth and connect it to your WiFi network
The Gen 2 will configure your system for Solar Net Metering. Once complete, Save the Name of your Vue and the correct Timezone
Select Ok! Show me my energy
Turn your appliance(s) OFF and your solar power back ON
Your Gen 2 will now show excess generation as green (negative) numbers and bars on the graphs and load will display as blue (positive) numbers and bars on the graphsSeptember 15, 2022 at 11:20 pm in reply to: Adding CT clamp on my Solar inverter, but not wanting to be grid tied caculated #8877 Report AbuseEmporia Staff@fasavard if you want you can put a emporia monitor on the inverter feed and measure it that way. If you would like to keep it separate from the existing configuration you can get a second Emporia unit just for the off grid production.
Emporia Staff@Mooreinc07 I see a couple of Gen 2 Vue’s on your account. Which one is showing the usage of 80%? I also see your configured for solar on one device, so there could be a set up issue where we are not capturing all your usaged. I would recommend you reach out to our support team if you haven’t already and they can check your devices to find the issue with the low reporting.
Emporia Staff@he thanks for pointing this out, I have sent this onto the Web development and our Engineers for review and validation. Really appreciate the feedback.
Emporia StaffHello @MB0815 Glad you figured out the timezone. Another reason you might see the upcoming month is due to the billing date. Usage from days before the selected Billing Day will be reflected in the previous month totals (i.e. billing date is April 16th so usage from April 1st-15th will be shown as March Usage on the Graph).
September 15, 2022 at 9:23 pm in reply to: Gen 2 compatibility with Gen 1 for Subpannel nesting #8873 Report AbuseEmporia StaffHi @zythior Yes the software should allow you nesting with Gen 1’s and Gen 2’s.
thanks!
Emporia Community
Emporia StaffSorry for the delayed response, if you still are having an issue with your Vue Utility Connect not reporting data please reach out to the support team and we can look into this for your. Three solid lights indicates we should be showing usage so we will definitely want to do some live trouble shooting with you.
James
July 28, 2022 at 3:29 pm in reply to: Mounting the energy monitor in the breaker box #8725 Report AbuseEmporia Staff@gokou340 Good day!
Yes the Gen 2 can be mounted anywhere in the electrical panel. Many customers, including myself, have installed the device at the top of the panel where there is the most room. Using two sided tape is perfectly fine as well.
Marty
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