[Emporia Support]

Hello @akmeikle

This  is actually in the FAQ under Setup / Can’t Connect;

On your phone:

Make sure you have chosen the Gen 2 setup flow. Gen 2 devices will not display in the list if you have chosen to setup a Gen 1 Vue.
Make sure your phone stays within Bluetooth range of the Vue while performing the setup. You should be no more than 15 feet from the device.
Enable Bluetooth for on your phone
Enable Bluetooth on your phone under Settings > General > Bluetooth (iPhone) or Settings > Connected Devices (Android)
iPhone ONLY: Enable Bluetooth for the Emporia app

Emproia,

Gary

[Emporia Support]

Hello @Ihatton we will definitely look into this and thanks for the documented steps you took to finally get your devices connected.

Should you discover any other issues or problems please let us know.

Emporia

Gary

[Emporia Support]

Hello @Sir_wojok, thanks for your wonderful feedback on the home page.   This is on the roadmap for a feature upgrade, we don’t have a timeframe but will get to it just as quick as we can.

 

[Emporia Support]

Hello @Pragmatist,

We are looking into this enhancement for a future release.   You can always export the data CSV and the export breaks out L1 and L2.

Thanks!

[Emporia Support]

Hello @ink   Displaying AMPs is on the roadmap for display to the CSV export.  We are a small team, with limited resources and are doing our best to prioritize feature request from all customers.   We will get to this just as soon as we can!

Thanks for your feedback!

Emporia Support,

Gary

[Emporia Support]

Hello @ink   Displaying AMPs is on the roadmap for display to the CSV export.  We are a small team, with limited resources and are doing our best to prioritize feature request from all customers.   We will get to this just as soon as we can!

Thanks for your feedback!

Emporia Support,

Gary

[Emporia Support]

Hello @opentoideas

Thank you pointing out the outdated FAQ on voltage.   The Gen 2 supports 240v.   As for your solar readings please check the following.

• Please make sure your 200A sensor is installed between your utility meter and the solar input to your system.
• The black wire from the power harness is installed on a MCD for power and the white/blue/red wire from the wire is installed on the neutral bus.

If you did the install while the solar was ‘on’ please perform a WiFi Reset/Solar Set up on the app.  Making sure your breaker for the solar is off and you are within bluetooth range of the Gen 2 Vue.

• Tap the settings menu (three lines just below the Emporia logo), tap Manage Devices, Select Your Device,  tap the Reset WiFi/Solar Setup , choose the Emporia product you would like to reset, follow the prompts to reconnect to your WiFi or Solar Set up.

If you have any issues please reach out to the support team.

Gary

[Emporia Support]

@mnwaterskiier thanks for the example of what you are seeing on the app.   Please see our definitions below.

Main- this is your net metering, at this time you home was net consuming, and 1.057 kw of energy was being pulled from the utlity.

Solar- this was what your total solar production was

Total Usage- this is what the home was consuming in total from both your utility and solar production.

Balance- this is the energy that was being consumed that was not being measured by the 16 sensors.

If you feel this was not what was actually occurring, that you were actually NET Producing, then please reach out to our support team so we can check your install and make sure the Vue is installed correctly.

 

[Emporia Support]

Hello @Racer-X I apologize for the delay in our response.  You are correct the Vue assumes 120v when calculated Amps;  At this time the current in the app is actually calculated as [real power]/120, as opposed to [apparent power]/[measured voltage].

You can always reach us during our support hours through the contact methods listed below.

Chat M-F 8am – 5pm MNT 1 844 EMPORIA (367-6742)
support@emporiaenergy.com

 

 

[Emporia Support]

Hello @HenryH, thanks for pointing this out I will get this added.   The K-L should be oriented for solar feeds into your panel with the L facing the panel and the K facing the solar source/inverter.

Please note below.

The 50 amp sensors are directional, however currently the firmware does not support that functionality, we compensate for this in the app by having a flag of solar/generation, which shows all energy flow, regardless of direction as production.  We do plan on updating the firmware in the future to allow the 50 amp sensor to recognize energy flow in both directions.

[Emporia Support]

Hello @eleceng19792,  thanks for your post.   The Gen 2 Vue does not work on a high leg delta

“Supports single-phase up to 240VAC line-neutral; single, split-phase 120/240VAC; and three-phase up to 415Y/240VAC (no Delta).”

What we an do is if you please reach out to our support team we can check your installation and configuration to determine how the high leg is impacting your power readings.

Garrett

[Emporia Support]

Hello @douellet, I have sent this to the development team for review.   We should add a decimal to provide more accurate numbers.   Thanks for your feedback!

 

[Emporia Support]

Hello @HenryH can please reach out to our support team?  We can check the install of your Vue remotely and confirm if the installation is correct and if it isn’t how to correct.  I see you mentioned you already reached out for help on ‘resetting the device’   below you will see how to remove the historical data.

The Main Usage is your net usage, total usage is what the home is consuming from both solar and utility.   I think based on your balance there is an issue with the installation and/or the configuration of the device.

Again, please reach out to us to correct.

[Emporia Support]

Hello @chavelka Love to hear how you are using our Vue to monitor your crypto mining farm…very cool!   The multiplier does not impact Amperage as amperage on a dual breaker is not additive.   However, the AMPs should be displayed correctly if the watts are as well.   Can you please provide a screenshot or reach out to our support team so we can look at this situation in more detail?

Garrett

[Emporia Support]

Hello @elemenoh, the 50A sensors on the Gen 2 can read loads upto 75A, you you can use this on your EV charger breaker.

Our sensors have physical limitations. Each 200A sensor is accurate with high resolution between 0.04A – 250A (5W – 30kW) And each 50A sensor is accurate with high resolution between 0.04A – 75A (5W – 9000W). When you go below those ranges, the sensors will report about 0W. When you exceed those ranges the sensors will reach saturation and not report anything higher. Going above the sensors range does not cause any risk of damage to the Vue or the sensors.

Please let us know if you have any further questions.

Garrett

 

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